Sr Account Manager

**Driving Infinite Possibilities Within A Diversified, Global Organization**:
The Sr Account Manager is responsible for multiple accounts, effort focused on increasing Honeywell’s book of business with new and existing customers and leveraging relationships. The role will upsell and cross-sell, into client organizations and multiple stakeholders. You will drive cross-functional alignment to customer needs. You will participate in pursuit of strategy planning, and negotiations with customers, consultants & vendors. You will consult prospective users on product capability and provide valuable input for product development. You would specialize in key built environment systems, including but not limited to; BMS, Fire, Security and Access with a strong bias on leading Integrated, SaaS and IoT propositions.
- Managing aspects of existing customer relationships with the goal of providing superior service and maximizing value
- Understanding and articulation of the value that Honeywell brings, to the customer, to drive specific business outcomes.
- Effective management of negotiations related to surcharge increases, and escalation in prices.
- Communication of the customers’ needs and requirements within the HBS organization.
- Escalation of customer issues, to the Management Team, to ensure 100% customer satisfaction. Balance and persistence in customer follow-up

**Key Responsibilities**:

- Responsible for account retention/growth.
- Drive demand & build pipeline and deliver on sales targets as per annual plan.
- Responsible for cross selling a wide and complimentary range of building solutions in order to grow our share of market and profitability of the deal on a wall-to-wall basis including positioning digitized service maintenance and upselling software solutions.
- Engage with end-user customers & consultants individually, to create and close opportunities.
- Attend sales calls to recommend products, provide technical sales support, and identify help needed in closing large opportunities.
- Work directly in the field one on one with Product Specialists to increase product and regulation knowledge and assist in closing opportunities will all customers. Accomplished in sales visits by product recommendations, demos, and training.
- Review sales pipeline, monitor trends, add coaching notes, and work with RSMs on help needed.
- Signal the business demand to supply chain by means of a detailed forecast. Make manual adjustments when necessary.
- Notify demand planners of large impact buys or other unexpected surges to demand.
- Engage in 2-way communication with offering managers and engineering to pass on industry intel, requested NPIs, product feedback, and problem solve issues within the business, develop and sustain long-term customer relationships. Facilitate resolution of all customer problems; Serve as a central resource for all customer communication. Serve as the customer’s ambassador and advocate;
- Be able to work independently & have extensive existing market relationships.
- Have 5+ years’ experience in Sales roles.
- Have 8+ years’ experience in the relevant segment/market.
- Strong Verbal & Communication Skills in both English & Arabic

**WE VALUE**:

- Be fluent in Challenger methodology, Honeywell technologies/solutions, Honeywell policies and procedures.
- Demonstrated ability to develop and foster strong customer relationships
- In-depth knowledge of Honeywell and competitor platforms, products, and technologies
- Experience in technical writing and preparation of proposals
- Familiarity with industry regulatory requirements and future mandates
- Ability to achieve results through influence in a matrixed-team environment
- Ability to communicate effectively across language and cultural barriers. Note that this role requires travel up to 50% domestically.

**Additional Information**:

- **JOB ID**:HRD205146
- **Category**:Sales
- **Location**:Mivida Project Building B2 5th Settlement,Cairo,CAIRO,11835,Egypt
- Exempt