Training & Quality Manager - Management Trainee

cWith a startup spirit and 100,000+ curious and courageous minds, we have the expertise to go deep_
- with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line._
- We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform_
- with us._

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- In this role, you will be responsible for leading a team of Trainers, Subject Matter Experts & Quality Analysts. You will be expected to be owning the Knowledge Transfer, Knowledge Management & Retention function which will involve people, process, technology as it relates to Training & Quality for the business/process._
- Roles & Responsibilities_

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- _Be the primary point of contact for Trainers and Quality Analysts in respect to Training & Product Changes / Polices related matters_
- _Ensure seamless project implementation of any new scopes introduced/added by the client_
- _WBR/MBR/Bi-MBRs
- own the TQP elements impressively, should be able to present deep insights, value adds, process improvement ideas and be excellent at storytelling_
- _Give thought leadership, direction, mentoring to the TQP team_
- _Plan and Manage Incentive and corrective action structure for the NH and TQP team_
- _Partner closely with Site lead and Ops manager and work as one team to drive performance goals_
- _Be a process and project expert - should become Master SME for the process
- attention to details and also having vision for the big initiatives_
- _Handle all people related issues and bring stability to the team of trainers and quality analysts and ensure NH retention and throughput is top notch_
- _Work with recruitment, hiring and line managers to help constantly improve the quality of hiring
- get the right mix and the right fit_
- _Runs a lot of coach the coach initiatives and also TTTs_
- _Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards_
- _Work effectively with training vendors hired by Genpact ensuring we are able to put them to good use and capture ROI_
- _Execute Classroom Observations & make changes to add value on Classroom Delivery & Training Modules & report to stakeholders in an effective & reoccurring timely fashion_
- _Be a part of TTTs & design/revisit framework for Training as & when required_
- _Own and deliver on major process revamps & design/revisit framework for Quality & Training on an ongoing basis_
- _Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs(knowledge checks) & other tools_
- _Liaison with the Trainers to understand TNI/TNA, plan refreshers, request for additional training, content or doubts clearing from the client_
- _Be the primary point of contact in respect to Quality Metrics and create mechanism to build actionable insights_
- _Design & Execute Quality Framework to ensure a surprise free transactions processing_
- _Lead Gage RnR (Variation Management /Calibration) Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads_
- _Design, Develop & implement performance development & improvement programs -targeted at individual as well as group level_
- Preferred Qualifications/Requirements:_
- _Any Graduate, Proficient level of English -C1_
- _3+years of marketing, brand advertising, media sales, and/or online advertising experience._
- _Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying._
- _Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the HiTech Industry_
- _Prior exposure is important on Senior Client Management - Vendor Managers, CXOs_
- _Experience in leading the QA function for at least approx 150+ people process_
- _Expertise on complex data analysis & interpretations of L1/L2/L3 Data Deep Dives_
- _A keen knack towards problem solving & art of storytelling on performance trends/qualitative insights_
- _Excellent relationship management and interpersonal skills to partner effectively with key Partners and leaders internally and externally_
- _Six Sigma Green Belt Certified_

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- What can we offer?_
- _Attractive salary;_
- _Stable job offers - employment contract;_
- _Work in a multicultural environment;_
- _Various trainings (initiating, soft skills);_
- _Development Opportunities;_
- _Benefits (Medical Insurance, Transpor