People Operations

Careem is the internet platform for the greater Middle East region. A pioneer of the region's ride-hailing economy, Careem is expanding services across its platform to include mass transportation, delivery and payments to become the region's everyday SuperApp. Careem's mission is to simplify and improve the lives of people and build a lasting organisation that inspires. Careem was established in July 2012, and was acquired by Uber in 2020. Careem operates in over 100 cities across 14 countries and has created more than one million employment opportunities in the region.

**What will be keeping you busy?**

We have bold and ambitious goals to drive a critical change in the way we provide services to our Colleagues and our Leaders - transitioning to a new best in class HRMS that will empower our people through self service. A core focus of our People Operations & Systems Team which this role will be a part of.

You will be responsible for developing and driving the People Operations & Advisory core function in our Egypt market. Elevating and functionalizing further core functional areas such as colleague advisory management, our colleague experience journey and the processes that guide this. You will join a team of like minded people gurus spread across all of Careem’s markets and verticals. The successful person in this role will be a strong strategic thinker, negotiator, and forecaster of business and project needs with an ambitious and proactive ethos. The role requires a well organized, driven and output focused person to continue towards our growth model.

**Responsibilities include**:

- Manage the Egypt market's people operations activities, including colleague employment lifecycles, colleague advisory management, risk mapping through change management protocols by building a strong experience focused team.
- Assess, propose and develop improvement practices for colleague experiences across the business maintaining a key focus on market connections and understanding of the changing trends in requirements.
- Proactively manage Egypt onboarding cohort management including assessment, exception processes, and evaluation of operational effectiveness in order to meet business growth models.
- Develop and support further, our colleague case management function, transitioning to a smooth implementation of workflow, communications and release throughout the business.
- Collaborate with COE’s (center of expertise) to ensure we have the best systems, processes, policies and interventions in place for the colleague life cycle at Careem.
- Manage colleague expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports.
- In collaboration with the Systems, Policy & Process Manager, support formalization projects, such as policies, processes and guidance enabling activities, including prioritization of key business risk areas for a proactive approach. ensure that colleague perspectives are heard, noted and actionable where appropriate.
- Broad knowledge and experience in employment law, compensation, organizational development, employee relations, and employment driven workflows.
- Advocate and improve collaboration between Talent Acquisition and business stakeholders in order to drive performance and best outcomes in recruitment and onboarding.
- Develop and support junior team members to improve their knowledge and operational experiences, empowering them to become advocates for best practice across the wider business.
- Build a strong support function within colleague advisory and operational experiences, including simplifying processes and practices by providing clear guidance for knowledge management.
- Work with People Operations & Systems, Finance and ERP teams towards timely fulfillment of the team's upcoming payroll, advisory and systems projects.
- Work closely alongside your line manager to enhance performance and productivity of the team's core functions, their inclusive nature, team visibility and management.
- Ensure effective compliance with international legal requirements by studying existing and new legislation; anticipating legislation changes; enforcing adherence to requirements; advising your line manager on needed actions.
- Strong storyteller with the ability to effectively embed Careem’s shared values across the wider business, reinforcing this throughout the full recruitment and colleague lifecycle

**Requirements**:

- 7+ years of experience in an HR generalist role, 4 of which should be in a management position.
- Experience working with globally dispersed teams, and driving organizational change initiatives and developing talent management plans for a global organization.
- Strong stakeholder engagement and influencing communication skills at all levels.
- Ability to work autonomously, providing regular updates to workflows.
- Excellent and assertive problem-solving capabilities.
- Strong understanding of international