Service Delivery Coordinator

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward.

For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.

Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their completely authentic selves to work.

We are makers, inventors, and leaders who are not afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.

**Role Summary**:
**Essential Responsibilities**:

- Protect the health and safety of our personnel and the environment
- Conduct all activities in line with our non-negotiables, applicable processes and cultural pillars
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon
- Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries
- Responsible for scheduling and dispatching of resources in line with job requirements
- Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for BHGE
- Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients’ objectives (examples clients asking for BHGE to operate outside of product specifications, client asking BHGE to execute work in way that is not aligned with the BHGE SOP
- Prompt escalation of issues that can impact service delivery, ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

**Qualifications/Requirements**:

- Bachelor's degree from an accredited university or college (or a high school diploma GED with at least experience in Services).
- Have a minimum of 3 years of experience in the Directional Drilling in the Oil and Gas industry.
- Preferable to have service delivery coordination and or customer experience based in Egypt.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills. Ability to work independently.
- Strong problem-solving skills.

**Location**: EG-CAIRO-PLOT NO. 41 AND 41A, EIN EL SOKHNA ROAD KATTAMEYA

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.