Azure Media and Communications Support Engineer Dev

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

**Responsibilities**:
Your Responsibilities
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group/engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

**Qualifications**:
Language Qualification
English Language: confident in reading, writing and speaking. OR

Fluent in German/French/Italian and confident in reading, writing and speaking English.

Required
- Web Development or Customer Support experience in one or more of the following: Web App, Windows IIS, ASP.NET or Azure Web Apps
- Knowledge of HTML, HTTP protocol and CSS
- Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging
- Experience with REST API calls and CRUD operations
- Troubleshooting skills in Network, Connection, Socket and DNS
- Familiar with packet sniffers: Fiddler or Network Monitor/Message Analyzer

Experience in one or more of these areas is desirable.
- Experience in Mobile App Development, Debugging and Troubleshooting
- Application development & debugging experience with one or more languages or frameworks: Java, JavaScript, Node,.NET Core, ASP.NET
- WebSocket, SignalR or WebRTC
- Experience in Azure or other cloud computing platform
- Experience working with cloud communication APIs

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.