Learner Experience

5 days ago

مصر, Egypt HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Learner Experience & Engagement Manager**

**Principal responsibilities**:

- Deliver training programs to internal audiences
- Support the delivery of a range of training solutions and other relevant learning interventions based on the training needs identified
- Support in analyzing and evaluating training needs plans or schedules to ensure employees receive the appropriate learning
- Ensure practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards
- Monitor progress made by the trainees to achieve required proficiency in line with the desirable results
- Streamlining processes, management information (MI), and reports for audit preparedness
- Recommending and developing programs that will help address learning needs and training-related performance issues affecting the different processes and other support functions
- Support end to end business alignment across India for identified businesses
- Covering for some designated site lead functions in the absence of the Site Lead
- Plan, execute, and monitor the learner experience, particularly for new hires, new programs, and priority programs
- Support the Site Lead in the dissemination and monitoring of the team’s BAU assignments as well as in tracking and driving the completion of tasks, projects and other deliverables
- Ensure the timely and accurate updating, completion, submission, and maintenance of pertinent records, reports, trackers, and required management information using designated templates, data platforms, and the learning management system
- Create and submit quarterly training calendar to GP team in a timely manner. Publish calendar on time for business to enroll and participate
- Deploy learning priorities through effective planning and scheduling. Deploy Project Keystone and priority first line manager programs across GSCs and Tech; partner with Business, HR, and Group Learning to deploy robust leadership development programs for GCB 4-5
- Deploy HSBC University priority programs, Global Mandatory Trainings, D&I Training within expected timelines

Requirements

**Requirements**:

- Graduate in any discipline
- Excellent presentation skills with through knowledge of L&D processes and practices
- Excellent oral and written communications skills, strong interpersonal skills, and assertive and professional demeanor with an ability to interact with diverse audiences
- Ability to prioritize tasks, perform independently and work under strict guidelines
- Good analytical ability
- Ability to work under constant pressure
- Ability to make rational decisions and navigate through complex scenarios with mínimal guidance or supervision

***

***

**You’ll achieve more when you join HSBC.**

**Issued By HSBC ELEC DATA SD(EGYPT) S.A.E

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