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Junior Collaboration Engineer

2 weeks ago

مصر, Egypt SSC Egypt Full time

Investigate escalations from the service desk.
- Identify Endpoints and network issues.
- Troubleshoot configuration issues.
- Coordinate changes with vendors.
- Collaborate with a team of engineers and IT professionals to design, implement, and support collaboration solutions.
- Assist in deploying and configuring collaboration tools such as video conferencing systems, instant messaging platforms, and document-sharing platforms.
- Troubleshoot and resolve technical issues related to collaboration systems and tools.
- Provide training and support to end-users on collaboration tools and functionalities.
- Assist in managing user accounts, permissions, and access controls for collaboration systems.
- Stay updated with the latest trends and advancements in collaboration technologies.

**Requirements**:
Bachelor of communication engineering or computer science required.
- Minimum 1 year experience with Cisco endpoints (IP Phones, Telepresence,
- Minimum 1 year of Cisco Call Manager hands experience.
- Good knowledge of collaboration environment.
- Network basics, CCNA certification is a plus.
- Basic experience with Voice gateways.
- Good troubleshooting skills.
- Excellent English.