IT Hubs

**Role Purpose**:
**Key Accountabilities and Decision Ownership**:

- Ensure new franchise customers are onboarded swifty, meeting SLAs
- Support customer orders of Vodafone products, communicating with the Managing Partner, Franchise and Customers
- SLA reporting
- Support the improving and automating of processes and procedures in the team
- Support the IT Hubs Franchise Manager with inquiries and providing support during onboarding.
- Communicate with internal teams, Sales teams, and Partner Manager to ensure smooth operations.
- Working closely with Sales to provide inputs into the global design of new processes and tools with the aim to optimize the Sales efficiency.

**Core Competencies, Knowledge and Experience**:

- Fluent in English, IELTS 7
- Excellent command of computer use (Excel, PowerPoint, Access, word, Power Bi, and Power Platforms).
- Good numerical skills.
- Strong collaboration and experience working in a team environment.
- Highly motivated self-starter who can drive changes with high levels of professionalism, mobility, energy and initiative.
- Strong stakeholder management skills and objective focused mindset.
- Proactive, flexible and ability to work under pressure in a high-growth, high-uncertainty environments with good time management and prioritisation skills.
- Ability to approach technical/operational challenges from a business perspective.
- Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standards.
- Drive towards continuous development and improvement.
- Customer Service/Care experience is an advantage.
- Proven ability to understand new areas quickly and represent with credibility & presence.
- Excellent communication skills (verbal and written, especially in presentations)

**Must Have Technical / Professional Qualifications**:

- Relevant business qualification
- Excellent command of written and spoken English Language
- Salesforce experience is a plus
- Advanced/Excellent level in MS Excel
- Advanced PPT skills are required
- Sales/Sales Operations/Sales Support background is a plus

**#_VOIS#WeMoveTheWorld#MoveWithUs**: