Account Advisor Ii

2 weeks ago

مصر, Egypt Talabat Full time

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
- Role Summary
- Responsible to execute onboarding calls and performance related calls to partners and support them with their operational problems
- What’s On Your Plate?- Onboarding Cases-
- Receiving and handling the onboarding cases in a timely manner-
- Conduct a test run to make sure all the attributes are in order, aligned after that taking the restaurant live on Talabat website.-
- Following the onboarding processes and steps with a good communication to related parties-
- Restaurant’s Operational Performance-
- Executing restaurant quality measures based on operational KPIs tracked-
- Building a professional relation with partners and providing solutions to their problems or directing them to the relevant departments-
- Changing restaurant status as per business needs or clients request to avoid any discrepancies-
- Answering Restaurant EnquiriesResolving their transmission related problems when necessaryWhat Did We Order?- Number of Onboarding Calls / Operational Performance Calls-
- Number of Troubleshooting tickets-
- Quality of the calls & processes-
- Efficiency of the activities-
- Attendance and Productivity

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