Product Expert

4 days ago

مصر, Egypt Abou Ghaly Motors Full time

**Job Information**:
Number of Positions

**2**
***

Business Line

**Automotive**
***

Function

**Sales**
***

City

**Obour**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***

**Roles & Responsibilities**:
Information and Product Consultation- Explanation and demonstration of particular equipment, its function, and its operation to visitors/customers by guiding them clearly and in a convincing way that inspires enthusiasm.
- Examination of the consultancy pool as well as acceptance or rejection of a request by using the Matching Tool.
- Proactive reception entering visitors/customers and assessment of their concern.
- Provision of an (initial) overview on the Mercedes-Benz products based on the visitor’s/customer’s interests and preferences.
- Introduction of Mercedes me, explanation of its advantages and creation of “me account”, if desired.
- Conduction of pre-configurations; if the customer has already preconfigured a vehicle, the Product Expert will upload it using the online code and adapt it together with the customer.
- Visualization of a customer-individual vehicle configuration in case the Salesperson needs support.
- Selection of the consulting room and its design as required by the individual situation.
- Provision of detailed information and product consultation or demonstration of the functionalities.
- Usage of digital media elements for information or product consultation.
- Preparation and execution of the vehicle handover, if requested by the Salesperson.
- Conduction of the 'second handover', which addresses individual questions and needs of the customer.
- Conduction of product FAQ sessions which include answering customer questions, demonstrating the assistance systems and taking advantage of cross
- / up-/ on-selling opportunities.
- Responsibility for the information and product consultation in case of upcoming events (such as Tech Nights).
- Conduct Test Drive- Responsibility for the execution of a test drive if a visitor/customer wants a test drive purely for information purposes (no assigned Salesperson) or the Salesperson requests the Product Expert for support.
- Clarification of all relevant test drive details.
- Offering of used vehicle evaluations.
- Preparation of the test drive procedure (provide test drive vehicle).
- Conduction of the accompanied test drive and subsequent summary of the test drive experience. If desired, he carries out a further product consultation.
- In case of a not-accompanied test drive, the visitor/customer conducts the test drive on his own while the Product Expert ensures the personal reception of the test drive vehicle and summarizes the test drive experience. If desired, he carries out further product consultation.
- Handover of the visitor/ customer to the (already assigned) Salesperson in the case of a purchase interest.

**Requirements**:

- 1 - 2 years of work experience as Mercedes-Benz Product Expert.
- Perfect brand, company and product knowledge.
- Experience in the consultation concerning product equipment and features.

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