Demand Planning Manager

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world.

The position is based in** Cairo, Egypt** and will report directly to **Head of Supply Chain, Egypt**. The role will be responsible for overseeing the customer service operations in Egypt within the main area of focus which is customer order management and fulfilment.

**Your Responsibilities will be**:

- Collection and creation of sales orders as per the company processes, policies and lead times, and ensure agreed specific commercial and logistics conditions are accurately met (incoterms, payment terms, prices, mode of shipment, etc.)
- Ensure all sales orders processed are in compliance with business agreed upon commercial terms (FOCs, discounts, payment terms) and well documented to later ensure compliance
- Creation of all necessary commercial and transport documentation to allow on time delivery operations at distributor/wholesaler side, in coordination with 3PL, supply centers, finance and customers
- Perform order fulfillment activities to ensure that all orders are being communicated to 3PL, and continuously minimize risks of in-market sales disruptions
- Organize transport operations from warehouse to customers in Egypt, including returns
- Ensure specific care for timely delivery of launch or tender shipments within the shortest lead-time possible in co-ordination with supply chain to avoid any delays or penalties if relevant
- Pro-actively manage communication with key customers on any query/issue related to order management & fulfillment
- Manage invoicing and organize transportation in an efficient and accurate manner contributing to To-Market-Sales financial targets achievements
- Release and post sales to accounting on daily basis in order to recognize accurate sales revenues
- Ensure that customer complaints are being addressed and channeled as per the organization responsibilities such as logistics, local quality functions and transport management
- Assist in Customer satisfaction surveys activities and results analysis
- Provide supply chain functions, controlling functions and business with accurate sales estimates on daily/weekly/monthly/quarterly reports and provide visibility on overall progress of sales commitments and identify financial risks
- Manage and maintain accurate Intercompany & selling prices in SAP with close interaction with Regulatory Affairs, Controlling and Business functions, in line with internal control policies
- Manage & maintain Accurate Customer and Product Master-Data

**Your Profile**:

- Bachelor’s degree
- Minimum 5 years customer service experience in pharmaceutical industry (SAP experience is a must)
- Fluent level in English both in oral and written communications
- Analytical skills and ability to handle multiple projects and deliver on tight deadlines
- Experience in a full range of Sales-related Support Services and General Customer Relationship Management
- Professional experience in Microsoft Office, specifically MS Word and Excel
- Strong communication and influencing skills to ability to communicate (verbal and written) technical and non-technical information clearly to a diverse audience and gain impact with senior-level decision makers
- High level of intellectual curiosity, self-motivated to solve difficult issues, continually seeking ways to improve