Technical Support Engineer 2

5 hours ago


Cairo, Egypt RSA Full time

**Technical Support Engineer 2 - Archer**

The Sales Environments Operations Team is responsible for ensuring that the Archer demonstration environments and tools used by the global PreSales team are maintained and available, enabling the Sales Engineers to competitively position Archer to prospective buyers. This involves keeping systems updated, installing new integrations, provisioning/de-provisioning access to environments, creating/maintaining tools and working cross-functionally with teams such as Engineering, Cloud Operations and Product Management to troubleshoot issues and anticipate the technical needs of the Sales team.

**Responsibilities**
- Provide basic system administration support of key demonstration environments
- Participating in resolution of technical issues with Dev and Ops teams
- Participate in team on-call rotation supporting global organization
- Troubleshooting Archer product usage, installation and environments
- Documentation - for sales materials and creating said aid materials in various forms - such as videos and recordings

**Required Experience**
- 2-4 years’ of relevant experience

**Skills**
- Desire to learn programming/scripting
- Working knowledge of Windows Server
- Microsoft SQL skills, installation, backups, restores and migrations
- Working knowledge of Virtual Machines
- Familiarity with scripting, IDEs, and version control systems
- Strong written and verbal communication skills
- An eye for detail
- Creative problem solving
- Comfort working across functional boundaries in a matrix organizational structure
- An individual driven to thrive in a creative and innovative environment where you will be empowered to bring ideas to the group and make a difference driving our business
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. _



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