Customer Service Representative/sales

3 days ago


الإسكندرية, Egypt MULTILINE INSURANCE AGENCY INC Full time

**About us**

**American Insurance Agency**:

- Established in 1995 | Based in New York_

**Company Description**

We are a trusted provider of personal and commercial insurance solutions. Since 1995, we’ve been dedicated to offering customized coverage that protects both individuals and businesses. With a commitment to tailored coverage and exceptional service, we specialize in crafting personalized coverage plans that cater to the specific needs of our clients, both in personal and commercial insurance.

**Our Mission**

We are committed to safeguarding the future of our clients by providing peace of mind through dependable and responsive insurance services. Whether you’re an individual or a business, our goal is to protect what matters most to you.

**Job Summary**

**Duties**
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and professionalism, working towards resolution.
- Engage in outbound calling to follow up on customer feedback or inquiries.
- Maintain detailed records of customer interactions and transactions in the office system.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Stay updated on product knowledge and company policies to provide informed support.

**Qualifications**
- Previous experience in sales or customer support is preferred.
- Experience in a call center environment is a plus.
- Ability to handle multiple tasks while maintaining attention to detail.
- Proficiency in using office software and customer management systems.
- A positive attitude with a commitment to providing outstanding service to customers.

Join us as we strive to create an exceptional experience for our customers through dedicated service

+201014095688 Hossam

Pay: E£7,000.00 - E£15,000.00 per month

**Language**:

- English (required)

**Location**:

- Alexandria (required)



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