Fulfillment Manager

1 week ago

القاهرة, Egypt Dopay Full time

dopay is redefining payroll by providing digital payment solutions that bring cash-based workers into the financial system. As we continue to grow, our **Logistics team** plays a crucial role in ensuring smooth and efficient distribution of our pre-paid dopay cards and related materials to businesses and employees across Egypt.

**What You'll Do**:

- Lead the entire order fulfillment process, from order entry and administration to efficient shipping and delivery.
- Implement scalable business processes and customer service standards to optimize order processing and achieve industry-leading fulfillment times.
- Spearhead the launch and expansion of dopay fulfillment points and stores across Egypt, developing and executing successful growth strategies.
- Leverage order tracking and CRM systems to manage orders effectively, maintain accurate customer data, and monitor key performance indicators (KPIs) to identify areas for improvement.
- Establish and manage performance objectives for the fulfillment team, fostering a culture of continuous improvement and exceeding customer expectations through timely execution, accuracy, and quality service.
- Champion process improvement initiatives, utilizing Lean tools and collaborating with the technology team to identify and implement operational enhancements.
- Partner with the Senior Leadership team to define and enforce quality control standards, ensuring all issues are promptly escalated and resolved with clear communication and recommended solutions.
- Facilitate effective troubleshooting by collaborating with stakeholders across departments to identify and resolve workflow issues.
- Serve as the primary source of information and support for the fulfillment team, effectively communicating policies and procedures, and fostering a positive and collaborative work environment.
- Oversee the achievement of departmental milestones and objectives, fostering a culture of accountability and adhering to the approved budget.
- Maintain a keen focus on departmental budget optimization, implementing cost-reduction strategies to ensure efficient resource allocation and maximize profitability.

**Requirements**:
**Key Qualifications**:

- Bachelor's degree in Business, or Logistic and Supply Chain Management.
- Proven 3 to 5 years of experience in fulfillment operations, supply chain management, or logistics.
- Strong leadership skills with the ability to motivate and inspire teams.
- Excellent organizational and problem-solving abilities.
- Proficient in order management and CRM systems.
- Knowledge of process improvement techniques and methodologies.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.

**Benefits**

**Why Join dopay?**

**Growth Potential**: Be part of this critical team and grow with us as we expand. As the team evolves, so will your role.

**Training and Development**: We’ll provide you with the tools, training, and support you need to succeed and develop your career.

**Fast-Paced, Mission-Driven Environment**: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team that’s committed to helping workers gain financial access through digital solutions.

**Collaborative Culture**: You’ll work with a supportive and dynamic team that’s passionate about our mission.

**Great benefits** including a competitive salary, incentives, medical insurance, and educational allowances.

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