Tes Italy Incident Management Engineer

2 days ago

مصر, Egypt Vodafone Full time

**Long Description**:

- Key accountabilities and decision ownership:
- Perform fault troubleshooting, identification and resolution for Vodafone Italy Enterprise Customers targeting (FCR) First call resolution.
- Solve the Incident within the comply SLA and meet the agreed KPI.
- Deal with different Internal Competence Teams, Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA.
- Work on Shift basis 24*7 including weekends and public holidays on rotational basis.

**Long Description**:

- Core competencies, knowledge, and experience:
- 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions
- Basic IP and Voice knowledge/ Experience in the area of Routing, Switching and IP services (DNS, DHCP, etc.)
- Excellent knowledge of Vodafone Italy fixed mobile and convergence products and the Vodafone portfolio tool is desirable.
- Fluent in Italian (Written and Spoken)
- Minimum *C1 Level

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