Current jobs related to Customer Service Consultant - مصر - Bupa
-
Customer Consultant
2 days ago
مصر, Egypt RELX Full timeThe Customer Consultant is responsible for ensuring value and use of solutions/products and for renewal revenue growth, maximizing customer retention (number of customers) at account base and understanding of researcher needs as they use our or our competitor’s solutions. For this position, you are fluent in English and French and willing to travel...
-
Cloud/it Service Management Consultant
6 days ago
مصر, Egypt Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Service
8 hours ago
مصر, Egypt hpa Full timeReceiving all the hotline calls and customer’s inquiries and reply to telephone of any department, not just sales departments. - Receiving all the customer’s problems requests every day during the courses. - Continue with the competent authority in the case of receipt of any request or problem of any client. - Responsible for the halls preparation before...
-
Customer Service Consultant
6 days ago
مصر, Egypt Bupa Full timeApproving/rejecting all requests to authorize treatment before any surgery or procedure. Respond to members’ correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style. Respond to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary...
-
Professional Services Consultant
6 days ago
مصر, Egypt Fortinet Full timeProfessional Services within Fortinet, is an integral part of the support and services organization, as a result the Consultant will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement. The Professional Services Consultant works on Customer site, with the aim of providing...
-
Provider Services Consultant
2 weeks ago
مصر, Egypt Bupa Full time**Provider Services Consultant** **Cairo, Egypt** **Hybrid Working** **Permanent and full time** Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same...
-
Customer Service Specialist
1 week ago
مصر, Egypt Elegant Public Services Full timeCompany Details: Elegant public Services, is an international firm that offers consultancy services to introduce clients to the most suitable immigration/ educational pathways for them and assist in preparing their files to start the process. We also serve our inside Canada clients in various forms to become an integrated citizen. **Responsibilities**: -...
-
Consulting Engineer, Mpls, Service Provider
1 week ago
مصر, Egypt Cisco Systems Full timeConsulting Engineer - SP MPLS - G10_ **What You’ll Do** The Customer Experience (CX) Consulting Engineer (CE) is a technical consulting specialist role engaging with customers. The focus is to help our customers adopt the Cisco products & solutions they purchase from us that allows them to innovate and transform their business, ultimately driving growth....
-
مصر, Egypt RELX Full timeAre you comfortable with technology and a strong problem solver? Do you enjoy collaborating with international teams and clients? The Consulting Services Representative is an entry-level position for someone who excels at collaborative communication and is comfortable learning new software while contributing to our clients' success. - Digital Commons is the...
-
Solution Consultant
9 hours ago
مصر, Egypt Orange Full time**votre rôle**: **mission / role purpose** A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is that...
Customer Service Consultant
2 weeks ago
**About the business area**:
**Bupa Global **is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
**Role Overvie**
This role involves a high degree of internal stakeholder involvement and the need for supervision on a day-to-day basis will be mínimal. You will take the actions necessary to deliver to the required standards of service referring actions to the management team when they need to be escalated.
Self-manage your daily workload and coordinate with your manager when appropriate. Authority as per Bupa Global Delegated Authorities framework. Will consult with other team members, Service Managers and other internal departments.
- Approving/rejecting all requests to authorize treatment before any surgery or procedure.
- Respond to members’ correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style.
- Respond to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.
- Reissuing and tracking members’ documents
- Making manual collections from customers’ credit cards
- Deal with billing inquiries.
- Raising manual credit notes and invoices when needed
- Issuing membership letters for customers to confirm cover
- Issuing payment receipts for members and group payments when requested.
- Deal with providers that may have any queries related to their dealings with Bupa Global or on behalf of their clients.
- Take responsibility for ensuring that the system records reflect up to date communications with internal and external customers so that enquiries can be dealt with quickly and efficiently.
- Ensuring members’ contact details are up to date on the system.
- Provide support to other Bupa Global Departments to overcome cultural and language barriers.
- Coordinate with Service Partners to set medical treatment appointments for members seeking treatment internationally.
- Handling members complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers.
- Use agreed levels of authority and previous experience to make effective business decisions.
- Take ownership of the enquiries and liaise between departments to provide a ‘seamless service’ to members.
- Support new team members throughout their learning curves.
- Ensure that the team objectives are met through out the year
Time Type:
Full time
