Senior Collection Specialist

2 weeks ago

مصر, Egypt FlapKap Full time

**What is FlapKap ?** We are the financial growth partner for the digitally-native businesses in the Middle East and Africa. We support online businesses to overcome their cash constraints by financing their working capital and we ensure their growth without losing equity. We also give them insights on their media spend to maximize their revenues and profits. For more info, check our features on TechCrunch and Forbes. **Why FlapKap?** FlapKap is fast, smart, collaborative and first a kind startup that aims to disrupt the financial industry in MEA. FlapKap is backed by QED, A15, Outliers, and Nclude with a total financing of $3.6m USD. FlapKap is a safe environment with a welcoming atmosphere to creativity and innovation FlapKap is dynamic and progressive. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong. **What will you do?** - Build and refine collections policy based on your experience. - Engage in direct and empathetic communication with clients. - Enforce collections with a balanced and professional approach. - Establish a robust collections system integrating technology and data. - Ensure strict adherence to the established collections system. - Generate comprehensive reports to track collections performance. - Provide regular reports to relevant stakeholders, offering insights and recommendations for continuous improvement. **Requirements**: **What skills do you need?** - 6+ years of hands-on collections experience in a bank or NBFI " Nonbanking financial institution" - Professional demeanor in client interactions - Fluent in English with excellent communication skills - Strong analytical abilities for data interpretation and reporting - Strategic thinking to build and refine collections policies - Adaptability in enforcing collections with empathy and firmness - Proficient in collections systems and technologies - Ability to generate comprehensive reports and present insights to stakeholders - Demonstrated experience in setting and refining collections strategies based on a deep understanding of debt recovery processes. - Proven track record of leveraging industry knowledge to develop effective and compliant collections policies. - Successful implementation of strategic initiatives that enhance efficiency and maximize recovery outcomes. **Benefits** - Competitive Salaries - Hybrid working environment - Paid time off - Healthcare coverage - A highly collaborative team environment that will support your professional and personal growth - A culture that promotes Work-Life balance and Wellbeing - A culture of learning and innovation - Office located at Maadi, Cairo

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