Account Opening Specialist

**About dopay**:
dopay is a fast-growing fintech company, revolutionizing payroll and financial inclusion across Egypt. We have quadrupled our cardholders over the past year, now serving tens of thousands of employees and hundreds of business clients. Our mission is to move cash-based workers into the digital financial system, empowering them to achieve financial independence.

**Role Overview**:
The Account Opening Specialist is responsible for facilitating the process of opening new accounts for customers, ensuring that all necessary documentation is completed accurately and in compliance with company policies, regulations, and legal requirements, while also ensuring compliance with the legal and regulatory requirements of our partner bank. This role requires meticulous attention to details and the ability to work efficiently in a fast-paced environment.

**Key Responsibilities**:

- Documentation Management: Ensure that all required documents are collected, accurately completed, and properly stored. Verify the identity of customers, ensuring compliance with KYC (Know Your Customer) regulations.
- Compliance and Regulations: Maintain a thorough understanding of regulatory requirements related to account opening. Ensure adherence to all legal and company guidelines.
- Data Entry and System Updates: Accurately input customer information into the system and update client records when needed.
- Problem Resolution: Address and resolve any issues or discrepancies related to the account opening process.
- Follow-Up: Contact customers if further documentation or clarification is needed to complete the account setup process.
- Training and Development: Stay updated on policies, procedures, and industry best practices. Provide training sessions to new team members.
- Team Collaboration: Work with our partner bank to finalize account opening for our new clients, be updated on new policies and instructions, and support other team members in collecting the documents directly from customers.

**Requirements**:

- Education: High school diploma or equivalent (required); Associate’s or Bachelor's degree in Business, Finance, or a related field (preferred).
- Experience: Previous experience in account opening, preferably in a bank.
- Technical Skills: Familiarity with CRM systems and Microsoft Office Suite.
- Data analysis: Ability to play around with data to reach further understanding of clients behaviour regarding the documentation area in order to enhance the process and accelerate it if possible.
- Knowledge: Understanding of financial regulations, privacy laws, and KYC requirements.
- Attention to Detail: Ability to spot errors and inconsistencies in documentation and data.
- Training and guidance: Strong communication and interpersonal skills in training and guiding other team members to better understand documentations and requirements.
- Organization: Ability to track and prioritize tasks efficiently.
- Problem Solving: Capable of resolving issues that may arise during the account opening process.

**Working Conditions**:

- Full-time, office-based role.
- May require working extra hours or during weekends.

**Benefits**

Why Join dopay?
- Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets.
- A collaborative and inclusive work culture with opportunities for growth and career development.
- Competitive salary and benefits package.
- Opportunity to shape the future of financial technology in Egypt and beyond.

Join us at dopay and be a part of a team that’s transforming the financial landscape for the betterment of society in Egypt and beyond