Jml Team Lead

2 weeks ago

مصر, Egypt Unilever Full time

Company Profile:
At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us.

We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Surf.

Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts.

Job Scope:

- Manage the Employee life cycle team across NAMET, Europe & UKI
- Own all processes across NAMET, Europe & UKI E2E ensuring consistency in the services, quality, integrity and SLA
- Act as a focal point between Global teams and market Spocs for any projects
- Support the optimization team with process enhancements and automations
- Collaborate and engage with the payroll team ensuring high quality of data

Roles & Responsibilities:

- Monitor the overall performance of the team & ensure Cairo hub operational activities and BAU is smooth and achieving the KPIS/SLAs
- Support the optimization team with process simplification/enhancements and project automations to unlock capacity for the in-market teams for NAMET, Europe and UKI Region opportunities to improve Employee Experience for our teams and customers
- Collaborate and engage with markets key stakeholders ensuring smooth operations, issues are being tackled and fixed, act as the 1st point of escalation for all processes & system related touch points (Releases, Quality, Data reporting etc.) ensuring high standard quality of services delivered to all stakeholders
- Have frequent meetings with stakeholders to ensure smooth working environment
- Continuously improve data integrity and embedding it to our day-to-day business.
- Lead the team and evolve the service to deliver a high-quality service to the business.
- Drive a culture of process improvement, a tight focus on data integrity and an excellent service to customers
- Embed collaborative culture and work on team engagement
- Ensure SOPs are in place and updated reflecting reality
- Set clear goals for the ELC team and ensure deliverables are met.
- Coach, Appraise, motivate and improve team members.

Key Competencies & Skills:

- Bachelor’s degree graduate from any relevant discipline
- People Management experience is a must
- Relevant experience within the same scope/responsibilities
- Good understanding and experience in HR systems
- Standards of Leadership
- Good HR Operational background and knowledge
- High Ownership of day-to-day operations and the data accuracy and maintenance of the data in the system
- The Capability to engage and to support any internal and external audit requirements where data from the HR systems is required, and ensure all findings are investigated and resolved.
- Time management and commitment to deadline in order to Ensure that all standard reporting requirements into the business are delivered on time
- Has “customer care mindset”
- Strong stakeholder management (specially HR and Business stakeholders and teams)
- Strong organization skills
- Strong attention to detail and due diligence

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