Cssc Back Office Engineer Ind

CSSC Back Office engineer IND**Application deadline**:
**Workplace**:Hybrid Position**Job Location**:Cairo, Al Qāhirah, Egypt**Contract Type**:Full-Time**Employment Type**:Regular**CSSC Back office Engineer, Cairo, Egypt**

**What is the job about?**

**Your main responsibilities**
- Follow up on Customer interactions within set SLA
- Process special orders and inquiries in coordination with the suppliers.
- Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, operation and maintenance issues, etc.
- Identify business opportunities and handover to external sales
- Ensure customer master data is updated on a portfolio of customers under their responsibility
- Communicate, collaborate and provide support with the respective product segment or other suppliers, where local problem-solving is not available
- Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets
- Support with ad hoc tasks defined by leadership

**Your background**:
We imagine that you have:

- Associate’s or bachelor’s Degree or equivalent work experience (minimum of 5+ years)
- Previous experience in Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
- Knowledge of business structure, products and key market needs to create a successful Customer-centric experience
- Demonstrate working knowledge of SAP (CRM/SD)
- Beneficial to have fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, and identify where the product is built.
- Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders
- Excellent written and spoken English

**What’s in it for you?**

**Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment **guided by six core values.

**In addition, your day-to-day benefits include**:

- If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where **you can engage, learn, and have fun with colleagues**:

- On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.