Senior Manager, IT and Digital Services

Reporting To: Director, Digital and IT

**Location**: Arab Support Centre, World Scout Bureau, Cairo Egypt (Local Hire)

**Duration**: 3-year contract, renewable

**Summary**

The Senior Manager, IT and Digital Services is a pivotal role within the World Scout Bureau with

worldwide responsibilities for our digital systems and platforms. Reporting to the Director, Digital

and IT and working as a key member of the Global Communications Team and the Digital

Transformation Unit, the role will co-lead the organisation's digital transformation efforts,

coordinate digital projects, troubleshoot tier 2 technical issues, and manage the Bureau’s IT

infrastructure.

This position requires a strategic individual capable of driving digital innovation, enhancing our

digital services, and overseeing the seamless operation of our IT systems within specified budgets

and timelines. The role demands a proactive approach to technology management, fostering an

environment of continuous digital advancement and transformation.

**Responsibilities**:

- Co-lead and strategise major digital transformation initiatives and projects, ensuring

alignment with organisational priorities and the seamless integration of new digital

technologies.
- Manage the World Scout Bureau’s worldwide IT services, focusing on optimising and

enhancing our IT infrastructure, cloud services, SaaS, and digital platforms.
- Champion adopting digital solutions that enhance efficiency, data analytics capabilities,

and member engagement.
- Manage all strategic aspects of IT operations, including strategic planning, budgeting, and

implementing best practices in IT governance and project management.
- Manage all high-level aspects of administering, securing, and optimising our M365

Tenancy, ensuring the effective deployment of Microsoft 365, Azure AD, and related cloud

services.
- Troubleshoot tier 2 technical support issues and work with external vendors and support

systems to resolve more complex issues.
- Coordinate a remote team of all Regional Support Centres IT Coordinators, strengthen

their capacity through training and learning initiatives and increase compliance with

worldwide IT policies in each Support Centre.
- Drive the development and implementation of digital projects, ensuring they deliver value

to the organisation and maintain alignment with the overall digital strategy.
- Coordinate the digital upskilling of staff, promoting a culture of digital fluency and

innovation across the organisation.
- Facilitate the digital transformation of internal processes, enhancing efficiency, and

supporting the organisation's strategic objectives.
- Collaborate closely with stakeholders across the organisation to identify opportunities for

digital innovation and to support digital project delivery.
- Ensure the robustness of our IT and digital security, maintaining high standards for data

protection, network security, and compliance.
- Provide IT and digital support to staff members of the Arab Support Centre, and other

tasks as required by the Regional office.

**Job Requirements**

**Experience, Skills and Qualifications**
- Education, certification or equal experience in computer science or information technology.
- Proven experience in leading digital transformation projects, troubleshooting IT issues, and

managing IT services at a strategic and operational level.
- Extensive knowledge and expertise in implementing digital solutions, with a strong

understanding of current and emerging digital technologies.
- Demonstrable success in managing large-scale IT and digital projects, from conception

through to implementation, particularly within an international or non-governmental

organisation context.
- Advanced skills in strategic planning, digital innovation, and project management, with a

relevant degree and professional qualifications.
- Proficiency in managing a diverse technology portfolio, including in-depth knowledge of

Microsoft 365, Azure AD, and cloud service management.
- Leadership qualities that inspire team collaboration and drive digital change, along with

excellent communication skills, to engage with stakeholders at all levels.
- Fluent in English, literacy in any of the other WOSM languages (Arabic, French, Spanish)

considered a strong asset.
- Excellent communicator, in both written and verbal forms, with highly effective inter
- personal skills.

**Personal Qualities**
- Strong work ethic, self-motivated, proactive and solutions-orientated.
- Ability to work as a team player in a culturally diverse worldwide team of staff and

volunteers.
- Able to work under tight deadlines, manage projects and approach work with a problem
- solving mentality.
- Interested in working for a values-driven organisations, displays honesty, integreity, and a

strong sense of ethics in all actions and decisions.
- Flexible and able to adapt to a changing work environment.
- Willing to occasionally travel overseas and work in eve