Customer Service Officer

1 week ago


مصر, Egypt Majid Al Futtaim Full time

Issue Magic Planet cards/tickets and carries out all the relevant transactions using the company’s Embed system including collecting and reconciling cash, vouchers, wristbands and coupons. Operates rides according to the Standard Operating Procedures (SOPs’). Meets and assists guests on the floor to maximize their interest in using the games/rides available. - Manage Admissions queues & escort guest to the right counter at Ski Egypt. Full detailed understanding of the packages, ticketing, access control, and call center systems. Maintain track of Membership guest & built a data base accordingly. - Assist in coordinating parties and events in the party rooms at Little Explorer. Engage in artistic exhibitions and assist animators coordinate and manage their workshop groups & any related events. Deliver professional telephone skills and administer efficient ticketing systems. Maintain clean and tidy work space continuously. Supervise unaccompanied children within the exhibition zones.
Bachelor degree with minimum relevant experience of 0-2 years in a customer service role within the leisure, retail and hospitality sector ideally gained operating family entertainment centers like Magic Planet. - Previous F&B/Customer Service/Retail experience preferred. - Physically fit to perform required duties. - Able to read/write in English.



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