Teaching Operations Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Job Title**:Teaching Operations Assistant
**Location**:Cairo, Egypt

**Contract Type**:Fixed-term, 10 months
**Pay-grade**:2/J

**Role Purpose**:To help the Operations team with administrative task that ensure the day-to-day running of the teaching centre. To provide support to Teaching Centre staff in dealing with issues related to child protection.

**Main Accountabilities**:
**_Customer support _**
- Receives and responds to enquiries from/to customers. Identifies where more complex issues require resolution by others and refers them on accordingly
- Recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logístical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
- Monitor movement of Young Learners students (ensuring they remain safe and on the premises) during classes and escalate issue to the academic team

**_Product and service support _**
- Delivers a range of administrative and customer services within agreed corporate procedures, to maximise quality, continuity and efficiency
- Provides logístical support to the organisation and delivery of teaching and registration as well as other internal and external activities/events, to ensure they run smoothly and efficiently. This includes setting up of classrooms as per British Council standards guidelines, rearranging furniture and layout with contracted staff
- Proactively communicates and liaises with others (internally and externally) to ensure effective coordination and delivery of events, services and activities
- Ensure all classroom IWBs are working properly by performing basic troubleshooting and escalating issues to IT Technician as required
- Report maintenance issues with premises and equipment to Business Operations team

**_General Administration _**
- Supervises administrative and logístical services
- Assisting in office administrative tasks such as, but not limited to, clerical work, filing, scanning, archiving, updating documents and data bases
- Maintains accurate records as they relate to the work area
- Assist the Marketing Officer with maintaining records of promotional materials

**_Suppliers and Services _**
- Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
- To monitor cleanliness of the British Council building to ensure all classrooms and public areas are neat and tidy as per British Council standards, particularly at class change over and after hours support. Reports any issues with the service provider to Business Operations team
- Acts as the point of contact for all deliveries for the Teaching Centre

**_Managing self & others _**
- Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
- Tasks and coordinates external contractors/suppliers to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

**Role Specific Skills**:

- Experience working in a multi-cultural organisation in an international context
- Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services

**Role Specific Knowledge and Experience**:

- Minimum/essential _
- Minimum of 1 year of full time work experience
- Desirable _
- Experience of working in an Educational institution

**Language Requirements**
- B1 level English
- B1 level Arabic

**Qualifications**:

- Minimum/essential _
- High School Certificate
- Desirable _
- University Graduate or Diploma in any field

**Closing date: Sunday, 9 March 2025; 23:59 local time**

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to