Customer Care Representative

**Careers that Change Lives**
As a Service & Repair Customer Care Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges.

A customer care position is an excellent career choice if you enjoy problem solving, assisting people, and having a direct influence on your company's bottom line.

**A Day in the Life**
Responsible for our operations in Kingdom of Saudi Arabia while based in Cairo, Egypt, Customer Care Representative - Service & Repair will:

- Be an individual contributor who provides administrative/clerical support to colleagues and external customers, answering and processing service requests and service-related questions while demonstrating a deep customer intimacy.
- Work on complex tasks and may be responsible for leading daily operations.
- Have high degree of initiative and can work without fully documented procedures.
- Provide info/data on matters of moderate importance to the function of the department or may be of sensitive nature.
- Be responsible for system administration of service requests in ServiceNow, SAP and Salesforce and complete 100% of closed loop processes for Service & Repair.
- Follow-up daily regarding open service orders and queries while effectively managing invoicing and dispute management.
- Order spare parts and coordinate some logistics services, intercompany movements when necessary, and create repair, maintenance, and parts sales price quotations.
- Make or suggest adjustments in systems and processes to solve problems or improve department performance.
- Be 100% compliant with Quality procedures and trainings.
- Performs other related duties as assigned.

**Must Haves**
- Native in Arabic (both spoken and written)
- Very Good Command in English / independent user (B2)
- 3+ years of relevant experience
- Excellent communication, customer service and interpersonal skills
- Strong organizational, coordination and follow-up skills
- Good command of MS Office
- Self-motivated and independent
- Reliable, quality coincident even under stress
- Team player, who can work in a fast-paced environment, copes with deadlines and manages simultaneously several tasks and maintains a positive and enthusiastic attitude.

**Nice to Haves**
- Experience working in a similar environment.
- Experience in ticketing modules such as SAP, ServiceNow or Salesforce.
- Bachelor’s degree.

**We Offer**
We offer a competitive salary and benefits package to all our employees:

- Flexible working environment
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
- Employee Assistance Program and Recognize (our global recognition program)

**Our Commitment**
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
In everything we do, we are **engineering the extraordinary.**

**Your Answer**

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