Cloud Solution Architecture Manager

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud and Edge solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

**Responsibilities**:
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Understanding Customer/Partner Technical Environment
- Provides support for the team in gathering customer/partner technical insights and mapping architecture and digital transformation solutions to customer/partner business outcomes. Leverages prior work, customer/partner insights, industry trends, and shares insights with the team to apply.
- Supports the voice of the customer (VOC)/partner through escalation, acceleration, and an additional emphasis of feedback, gaps, blockers, insights, resources, etc.

Architecture Design and Deployment
- Holds the teams accountable for leveraging existing architecture approaches to achieve Microsoft's agreed commitments to the customer/partner and identify growth opportunities based on knowledge of customer/partner needs.
- Ensures architects are equipped with the capabilities and means to deliver architectural demonstrations and provides coaching to allow architects to scale solutions.
- Applies technical, industry, and enterprise knowledge to architecture projects to meet business and information technology (IT) requirements and resolve identified technical constraints. guides team to shape and enhance customers' requirements.
- Leads customer/partner projects that implement technical architecture(s). Provides thought leadership for related business strategy development and guides architect team in supporting/driving the customer/partner throughout pre-sales and/or implementation.
- Creates a culture and clarity around technical insights and escalations and ensures broad sets of projects move forward. Coaches team on best practices for handling escalations.
- Sets expectations for the team around methodology and governance and ensures that team identifies, communicates, and minimizes business and technical risks (e.g. Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework). Defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions.

Practice Development
- Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. drives opportunities for IP re-use, best practice sharing, and consumption.

Trusted Advisor
- Develops and expands existing impactful relationships with customer and partner/MCS architects, C-level technical decision makers (TDMs), and business stakeholders for large and high-impact customers/partners (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs).
- Creates and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more. Builds on their network and industry experience to connect customers/partners with ideas, people, and resources to support their success.
- Leads the adoption of Microsoft technologies based on insight to all major customer/partner projects and analysis/differentiation of Microsoft and competitor products in complex and high-risk scenarios to influence the industry-wide direction for specific architecture(s).

Thought Leadership
- Fosters a community sharing of stories and leverages of pre-existing resources by encouraging and empowering the team to share learnings by establishing a cadence (e.g., internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team.
- Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. Acts a mentor to junior colleagues to educa