Account Manager, Customer Connect

3 days ago

Mansoura, Egypt LSEG (London Stock Exchange Group) Full time

Role Responsibilities & Key Accountabilities:

- Responsible for client relationship management and sales activities across a set of transactional customer accounts
- Understands what the sales cycle entails and gains knowledge of particulars for supporting accounts
- Maintains pipeline hygiene (renewals and gross) in Salesforce, ensures all client administrative tasks are fulfilled and work with customer operations to help with deal execution and support
- Attains average customer loyalty and customer satisfaction scores at minimum
- Engages with clients and vendor partners proactively
- Manages on-boarding of clients, following defined processes and suggesting improvements to these processes as necessary
- Completes a Territory Plans
- Knows required information about the industry, domain, and target personas

Qualifications & Experience:

- Solid understanding of the financial services industry
- University degree or equivalent work experience
- Industry certifications encouraged

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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