Service Operations Manager

2 weeks ago

مصر, Egypt General Motors Full time

**Job Description**:
As the **Service Operations Manager **you will lead and empower a diverse team of Field Managers, area technical, and warranty managers responsible for the smooth operations of the Egypt dealer network.

Drive continuous improvement by:

- Optimizing dealer profitability through strategic business plan execution and effective KPI management.
- Enhancing customer satisfaction and retention by implementing service process improvements. Supporting remote dealers through well-planned and executed customer outreach clinics.
-

Champion effective problem resolution:

- Resolve customer product quality concerns by collaborating with source plants (GMEgypt, suppliers, Isuzu, IMIT, and SGMW). Identify and escalate significant product issues to ensure timely resolution and keep dealers informed.
-

Optimize costs and resources:

- Implement controls for efficient spending and reduce warranty waste. Manage customer care programs (Extended Warranty, RSA, etc.) to grow business value in the region.
-

Ensure technical expertise and campaign execution:

- Guarantee proper L1 technical support for dealers and fleet owners.
- Supervise the implementation of service remedies, field actions, and recall campaigns.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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