Product Configuration Lead D365 Customer Engagement

Egypt (Cairo)
- Information Technology
- Hybrid
- Experienced Professionals

**Department**: Consumer & Customer Platform & Digital Factory

**Location**: Egypt, Cairo.

**D365 Customer Engagement (CE) Product Configuration Lead (PCL)**will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCL will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCL will work closely with the product team & business partners to understand the business needs and transform them into technical and functional solutions.

**YOUR KEY RESPONSIBILITIES**:

- Consulting & Requirement Gathering:

- Collaborate with the product team & business partners to understand the business processes and requirements.
- Provide guidance on best practices for implementing D365 CE solutions.
- Works in close collaboration with DevOps Team, i.e. Product Managers and Solution Architects on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.
- System Implementation:

- Lead the configuration activities within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).
- Configure and customize D365 CE modules & Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements
- Support of Developers in D365 development team to deliver the agreed scope of work
- Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML)
- Troubleshoot and resolve complex technical issues that the development team encounters
- Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.
- Ensures creation & maintenance of functional documentation in Azure DevOps Wiki
- Support & Continuous Improvement:

- Provide post-implementation support, troubleshooting, and user guidance.
- Suggest enhancements to improve solutions and optimize performance.
- Works very closely with Solution and Platform Architects on Performance Improvements opportunities and new functionalities architecture.
- Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem
- Collaboration:

- Build and maintain strong relationships with business & technology stakeholders, ensuring satisfaction and successful delivery of solutions.
- Provide support to the business team to plan & execute change management and process improvements post-implementation.
- Adopt SAFE Agile principles and foster & advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle
- Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.

**ARE THESE YOUR SECRET INGREDIENTS?**
- Bachelor’s degree in computer science, Engineering, or a related field.
- 10+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects
- Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps
- Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.
- Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.
- Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization.
- Familiarity with the Power Platform (Power Apps, Power Automate, Power BI).
- Knowledge of programming languages such as C#, JavaScript or.NET.
- Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps.
- Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.
- Quick learner and adaptive to new and challenging technological environments. Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.
- Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.
- Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.
- Strong understanding of software development lifecycle and best practices.
- Certifications in related fields are an advantage.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Excellent communication skills and the ability to collaborate effectively in a team environment.
- FMCG Commercial business process awareness will be considered as an advantage
- Fluent in written and verbal English

**ABOUT YOUR NEW TEAM**:

- We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Co