Mi & Data Supp. Tech Sr. Specialist

4 days ago

Cairo, Egypt Vodafone Full time

**Join Us**:
At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

**Role Purpose**:

- 2nd Line Technical support for Data services, Mobile internet, and supporting relevant teams.
- Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
- Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.
- Implementing all configuration changes on all relevant nodes, following SM guidelines.
- Acceptance and testing for new nodes & services implemented.
- Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
- Interfacing and communicating with vendors, to track and follow up for the escalated problems.
- Ensuring Highest Quality of service delivered to customers.
- Following agreed upon procedures and processes in all team activities.
- Building highest technical skills.

**Key Accountabilities & Decision Ownership**:

- Service availability maintained as target.
- Handling emergencies related to Mobile Internet & Data services.
- Follow up major network activities to ensure fault free operation during different project phase.
- Adherence to Preventive / Proactive maintenance activities plans.
- Adherence to work procedures & security requirements.
- Proper reporting for all activities and incidents.
- Ownership and handling for all Data services that we offer to our customers to ensure the best customer experience
- Predictive maintenance & Digitization: Building the data models to enable the predictive maintenance tools as well as using the robotics to reduce time to market
- Mobile data Network Operations quality assurance and Improvement (KPI reporting and implementation of improvement plan)
- Nodes Support: Providing 24/7 Support, problem handling & resolution, and knowledge transfer to first line teams
- Preventive maintenance: Ensure proper proactive measures are in place for all issues affecting Data Services, with periodic testing
- Vendor Management: Getting the best value out of our partners, challenging support contracts negotiations, managing all support cases, emergency handling and nodes roadmap
- Nodes availability: challenging MTTR for incidents, and providing/maintaining nodes availability measurement capability
- Implementing all configuration changes on all relevant nodes, following SM guidelines.
- Acceptance and testing for new nodes & services implemented.

**Core Competencies, Knowledge, and Experience**:

- Troubleshooting capabilities, competence level in troubleshooting problems, and resolution.
- Customer focus and ability to interact with decision maker
- Self-dependent and motivate
- Analytical thinking and problem solving skills
- Excellent communication skills

**Must have technical / professional qualifications**:

- Degree in telecommunications Engineering
- 3+ years of experience in similar role
- Very strong technical background in Packet Core, IP Background & Security

  • Sr. Customer Service Specialist

    1 week ago

    Cairo, Egypt Souq.com for E-Commerce LLC Full time

    Fluency in both Arabic and English (spoken and written) - Must be in good standing - Experience with MS Office and CSC customer service tool set - Bachelor's degree or 2 years Amazon Experience - Experience interpreting and communicating analytics - Experience communicating technical concepts to a non-technical audience - Ability to quickly adapt to changing...

  • Sr Budget

    16 hours ago

    Cairo, Egypt RATP Dev Full time

    **Sr Budget & Controlling Specialist**: - Fixed-term contract- Full-time- At least 5 years of experience (Senior level)- Bachelor degree- Accountant Specialist **Mission**: **JOB PURPOSE**: The Sr Budget and Controlling Specialist provides full financial, accounting, and budgetary management and analytical support to the Finance Directorate of RATP Dev....

  • Sr. Customer Service Specialist

    1 week ago

    Cairo, Egypt Souq.com for E-Commerce LLC - G32 Full time

    Fluency in both German and English (spoken and written) Must be in good standing Experience with MS Office and AC3 customer service tool set Bachelor's degree or 2 years Amazon Experience Experience interpreting and communicating analytics Experience communicating technical concepts to a non-technical audience Ability to quickly adapt to changing priorities...

  • Sr Market Research

    6 days ago

    Cairo, Egypt RATP Dev Full time

    **Sr Market Research & Data Officer**: - Fixed-term contract- Full-time- At least 2 years of experience (Junior level)- Bachelor degree- Marketing Specialist **Mission**: **JOB PURPOSE**: The Sr Market Research & Data Officer is crucial in understanding customer needs and boosting revenue and ridership. This role involves collecting and interpreting data...

  • Data Entry Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Data Entry Hub Full time

    Location: [Katamya, Cairo]Working Hours: 9:00 AM – 5:00 PM (Full-Time)Job Description:We are looking for a detail-oriented Data Entry Specialist to join our team. The ideal candidate will be responsible for entering, updating, and maintaining accurate data across various databases and spreadsheets, while ensuring high quality and confidentiality...

  • Mi Csg Consultant

    2 weeks ago

    Cairo, Egypt NielsenIQ Full time

    **Company Description** The Market Intelligence Consultant position is both a developmental and client support role. Whilst the individual is developing their skills in Retail Market Research, Account Management, Product and Retailing Knowledge they will also support a commercial team, working across a range of clients. **RESPONSIBILITIES** - Support a...

  • Junior Data Specialist

    6 days ago

    Cairo, Egypt RATP Dev Full time

    **Junior Data Specialist**: - Fixed-term contract- Full-time- At least 2 years of experience (Junior level)- Bachelor degree- IT Specialist **Junior Data Specialist** **Mission**: **Profile**: **RESPONSIBILITIES/DUTIES** - Performing analysis on BI & Data management software functionality and suggest improvements. - Deal with different stakeholders to...

  • Sr. Fundraising Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Connect Squads | كونكت سكوادز Full time

    We are currently hiring a "Sr. Fundraising Specialist" in Sheraton, Cairo for a humanitarian organization dedicated to empowering vulnerable communities through sustainable relief and development programs. It delivers lasting impact by providing food, health, and education support to help families build a better future.Job Scope:The Senior Fundraising...

  • Tech Talent Acquisition Sr. Specialist

    6 days ago

    Cairo, Egypt Dsquares Full time

    Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions. With our tech-savvy team and a passion for innovation, we're not just...

  • Sr. Integration Specialist

    2 weeks ago

    Cairo, Egypt DXC Technology Full time

    The Sr. Integration specialist will be responsible for owning and defining the roadmap to build its solid integration capabilities. Starting from assessing the current integration landscape, understanding the gap areas and pain points to leading a successful implementation of an E2E integration capability that support decoupling, business process...