Associate Network Account Manager

Job Title:
Associate Network Account Manager

Reports:
Egypt NAM & Tender Execution Lead

Region:
ELI

Affiliate/Department/Location

Commercial

Job Purpose
- The NAM Associate Account Manager is responsible to proactively address and manage customer needs in coordination with all relevant stakeholders in a highly responsive manner. He/ She must be able to identify root causes and coordinate Pfizer-PBG actions for resolution using new and previously developed tools
- The role is responsible for maximizing access to PBG within the allocated key accounts/customers/territory, in alignment with commercial objectives and activities
- To build customer good will and gain understanding and awareness of PBG Brands concept in Egypt.
- Responsible to identify business opportunities and to follow up directly on the major customers involved.
- Manage PBG Portfolios, communicating with all stakeholders from different departments to secure the Portfolios growth.

Key Accountabilities

Customer Management & Partnerships
- Ensure the development of a customer focused organization - ‘Put the customer at the centre of what we do’. Proactively anticipate and create customer needs in close coordination with all internal stakeholders (marketing, medical, enablers etc.)
- Represent customer needs in building Pfizer-PBG strategy and investments across all customers
- Establish, maintain and leverage quality relationships with current and emerging customers. Recommend and build partnerships in areas that will help Pfizer-PBG obtain greater market access.
- PBG Portfolio stakeholder’s engagement and develop strategic projects to enrich PBG Portfolio uptake and drive new recommendation.
- Liaise internally with all stakeholders from supply, Tender and other functions for ensuring Portfolios growth and enhancement.

Customer Records / Information to Support Decision Making
- Acquire and enhance Pfizer-PBG access and visibility to policy making in allocated Public Institution accounts
- Have complete understanding of Decision Making Process and Decision Making People:

- Maintain an up to date details and map of formal / informal decision makers and decision making process for each allocated account. Update the information/map quarterly
- Partner with Pfizer-PBG stakeholders to leverage activities and investment
- Record performance delivery monthly against the Annual Customer Partnership Plan and report impact quarterly
- Be completely informed and educated on the Institutional framework, priorities, challenges, policy and procedure change of each relevant institution. Report and coordinate Pfizer-PBG response accordingly

Enlisting and Product availability
- Responsible for PBG Portfolio Product Enlisting activity - Innovative Assets - in the target accounts
- Collect and maintain robust Data for target accounts/territory
- Consumption of Pfizer-PBG PBG Portfolio products by month
- Stock levels report monthly
- Competitive information on prices, consumption, activity, investment etc

Share quarterly report with all stakeholders and perform inventory management with the data
- Coordinate tender submission process with Pfizer stakeholders - Sales Operations & Demand, Regulatory, Finance, Regional Access, Sales Managers/Line Mangers/Directors & marketing - ensure timelines and tender requirements are met
- Ensuring timely Purchase Orders from Institutes
- Proactively coordinating with concerned department on maintaining required inventory
- Monitor the product hygiene (shelf life) proactively
- Coordinate deliveries against PO from the supply point in line with requested delivery date and inventory at the customer end. Influence and always align the PO dates with customer to ensure product availability
- Coordinate and influence stock movement from CMS/central warehouse to hospitals to ensure proper inventory levels at all the hospitals/accounts

Operation Excellence / Business Coordination Objectives
- Build and track Annual Strategic Objectives for allocated customers/accounts
- SO Key account;
- SO HCP
- Track Progress
- Report Progress Monthly /quarterly/Annually
- Build and track Annual Business/Sales Objectives
- Account level target
- Achievements
- Report progress quarterly
- Coordinate the differentsales activities and programs inside certain account among the different team members. Hold a monthly meeting cross portfolio and provide feedback to sales management on customer requests, response to promotions and product access
- Support the development and implementation of customer management tools e.g. Targeting, Key Account Management
- Ensure that customer focus is built into country organization learning and development programs. Serve as a champion of the Customer Focused organization and a resource to encourage CCS through learning and development and informal coaching
- Produce a weekly pre-call plan and report visits and other activities using MI
- Conduct AV activities and group meetings to physicians on Pfizer