Junior Network Security Engineer

**About the role**:
Key tasks and responsibilities:

- Troubleshooting and resolving high complexity customer faults.
- Provide next level technical support for Level 1 Specialists.
- When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve.
- Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
- Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
- Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.

**About you**:
**Skills and Qualifications**:

- Very good understanding of networking (TCP/IP, routing OSPF, switching)
- Networking Experience - VPN technologies such as IPSec and VPN clients
- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
- Authentication systems such as LDAP, MS AD etc
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS
- Experience with operating systems such as Linux, Unix and Free BSD
- Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark
- Working knowledge routing, load balancing and resiliency.
- Working knowledge in large scale enterprise end-point security.
- Excellent understanding of IT & networking concepts and technologies.
- Excellent interpersonal and customer facing skills.
- Strong problem solving, analytical thinking and troubleshooting skills.
- Excellent phone manner and business communication skills.
- Good understanding of ITIL incident & change management processes.

CCNA security or Security+ certified
English fluency is mandatory & French fluency is an asset.

**Educational background**:

- B.Sc. degree in Computer Science, communications or electronics engineering
- ITIL V3
- CISSP is a plus

**Professional Experience**:

- At least 2 years of professional experience
- At least 1 year of Network/ Network security technical experience
- Very good understanding of network security technologies:

- **Firewalls**: CheckPoint & Fortinet and Palo Alto mainly other technologies are also acceptable
- **Load** **Balancers**: F5 BIGIP mainly
- **Intrusion** **Detection** & Prevention: MacAfee IPS mainly
- **Remote** **Access** **Solutions**: Pulse Secure MSSL, IPsec, VPN, AAA, PKI,
- **Cloud and managed proxies**: Bluecoat, McAfee, Zscaler and Prisma cloud.
- Operating Systems: Unix/Solaris & Linux.

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular