Community Operations Manager

5 days ago

مصر, Egypt Sahl Full time

Sahl is an exciting fin-tech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart.

Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out.

Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl provides a novel technology that enables customers to top-up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.

**About the Team**
Community Operations is leading how Sahl communicates with the customer and partner engagements. The team you will join has a mission to make customer experience our #1 objective. Join us in championing this mission.

**This Position is Responsible For**
- Listen attentively to the voice of Sahl's community and provide actionable insights to improve the experience of our customers
- Lead multiple teams by working closely with CommOps representatives and team-leaders
- Dive deep into the numbers and make data-driven decisions and continuous process improvements to deliver a consistent world-class customer experience
- Build and encourage the right culture within the team
- Handle expectations of business leaders and take on difficult conversations, which might involve suggesting alternatives or shifting the current direction
- Lead multiple high priority projects and initiatives effectively. Be flexible and adaptable in a fast and constantly evolving environment
- 3 - 6 years of working experience in community operations
- Demonstrated experience in managing people
- Experience leading multiple projects and programs
- Ability to exercise judgment and resolve difficult problems
- Strong verbal and written communicator: must effectively communicate with technical and non-technical people
- Ability to show high standards for your performance, and your team's performance

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