Customer Success Manager
6 days ago
**Responsibilities**:
- Build and manage relationships with clients by serving as their primary point of contact
- Understand clients’ needs and provide support, assistance, and solutions as necessary
- Collaborate with internal teams to ensure seamless client onboarding and ongoing support
- Monitor and ensure clients’ satisfaction through regular check-ins, feedback, and surveys
- Identify and develop new opportunities for growth by understanding clients’ evolving needs
- Propose solutions to clients based on their requirements and needs
- Track and report on key performance metrics for clients
**Requirements**:
- Minimum of 3 years of experience in customer success, account management or sales
- Experience working in human resources or a related industry
- Strong communication, negotiation, and interpersonal skills
- Positive attitude and a willingness to go the extra mile for clients
- Excellent problem-solving and analytical skills
- Strong organizational skills and the ability to manage multiple priorities
- Bachelor's degree or equivalent practical experience
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