Customer Supply Manager

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

Accountable for supply chain design, implementation and E2E supply chain operations for MN Enterprise scope, covering MEA and India customers

Responsible to identify, plan and manage supply chain activities to meet Customer Teams and RBC business targets

Deliver competitive supply chain performance to enable CT growth and optimize profitability & cash position

Your Interface will be with
- CBT / CT Head, AM, CDM, PM
- MN RBC SBMU Controller, GBS FPC
- Head of MO MU, Business Operations Manager
- Regional Trade Manager, Distribution Manager
- Technical Configuration Expert
- Supply Chain SSM, Product Manager
- Performance Manager, Regional Operations Manager
- Market Demand & Risk Manager
- Customer Supply Coordinator, Operations Logistics Coordinator, LSP, OM BPO partner LC
- Key User, Process Manager, Business Deployment Manager

**What you will learn and contribute to**

As part of our team, you will:
Support pre-sales with supply chain design, supply chain resource planning and logistics costing in line with customer requirements

Manage supply chain operations & execution to ensure proper supervision & guidance to meet business targets (includes monitor & control)

Ensure supply chain processes and execution, profitability and efficiency to meet accurate, timely services and high performance in services to the customer project in terms of quality, compliances and cost efficiency.

Accurate demand planning for HW based on CT input and roll-out plan

Orchestrate order and delivery mgmt. of MN products (HW, SW, Services) in all business scenarios, incl. customer POs, risk orders, trials, demonstration, R&D and FOC.

Provide and update delivery plans, conduct risk assessment and mitigate supply risks and associated challenges

Execute supply planning in relation to CT business management - order intake and revenue execution, inventory planning and reporting

Orchestrate creation and follow up of invoices and revenue booking based on defined milestones

Act as SPOC for Supply Chain related complaints and escalation point from CT and/or customer and manage further escalations & requirements

Collaborate with other BGs’ Supply Chains for multi-BG opportunities

**Your skills and experience**
- Customer Focus
- Manages Ambiguity
- Decision Quality
- Drives Results
- Cost Management
- Problem Solving
- Project Management
- Quality Management
- Business Performance Reporting and Analysis
- Selling Supply Chain Solutions
- Demand Supply Planning
- Supply Process Understanding
- Logistics Process & Management
- Financial Acumen (for non-financial)
- Partner and Ecosystems Management
- Nokia Portfolio
- Understanding Global Regulatory Framework
- Operational Excellence and Digitalization

It would be nice if you also had:

- SAP experience

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.