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Head of Talent Management

2 weeks ago

Mansoura, Egypt Talent Pal Full time

**Title**: Head of Talent Management

**Department**: Vendor Management

**Reports to**: Head of Operations/Managing Director

**Department**: Operations

**Contract type**:Self-employed, permanent, fully remote working

**Working hours**:Mon-Fri, 9am-5pm UK time

**Benefits**:28 paid days off/calendar year including public holidays (allowance is pro-rata in your first and last year)

**Salary**: EGP500000-EGP576923 per year depending on experience.

**Requirements**:You will need your own computer and secure high-speed internet connection. You will be comfortable working full-time from home.

**Job Objective**:
The Head of Talent leads the vendor management department and ensures it is supporting the sales and operations departments in the most effective way, ensuring recruitment and quality evaluations are carried out efficiently and within specified timeframes. They are also responsible for the departments’ compliance with our ISO certifications.

**Typical responsibilities will include but are not limited to**:

- **Vendor Management**: Lead a team of vendor managers, overseeing provider recruitment, onboarding, performance management, and compliance (ISO 17100, ISO 27001, GDPR).
- **Strategic Vision**: Partner with other departments to develop strategies, assess business needs, and identify areas for development and improvement.
- **Quality & Compliance**:Collaborate with the Quality Manager and DPO to ensure stringent quality standards and data privacy compliance.
- **Process Improvement**:Continuously evaluate and optimize vendor management processes, driving efficiency and effectiveness.
- **Vendor Engagement**: Foster positive relationships with vendors, resolving issues, implementing loyalty programs, and building a strong network.
- **Training & Development**:Equip your team with the knowledge and skills to excel, fostering a culture of continuous learning and improvement.
- **Data & Reporting**: Track progress against KPIs, generate insightful reports, and present findings to the management team.
- **Complaints management**: conducting investigations into all complaints and producing regular reports and findings to management.

**Personal Profile**

**Essential skills**
- **Localisation industry experience**: You will have at least 3 years’ experience working in a localisation agency in a vendor management role. You will ideally have a language background (e.g. a BA or MA in language/translation studies).
- **Specific job skills**:You will have excellent multi-tasking, organisation, negotiation, time management and prioritising skills and great attention to detail. You will be able to confidently communicate fluently in English with people at all levels both in writing and orally.
- **Computer skills**:You will have the ability to learn new IT programmes easily and quickly. You will have excellent IT literacy including Microsoft Office and Outlook. You must own your own computer and have a reliable internet connection.
- **Research skills**: You will be confident using the internet to research best sources for vendors with specific skill sets and learn more about the skills needed to perform the required services.

**Desirable skills**
- You will have experience of leading a small team and doing performance reviews and annual appraisals.
- You will have experience in using CAT tools such as XTM, Phrase, MemoQ and Trados, and in project management systems such as XTRF and Plunet.
- You will have some experience of project management in a localisation company or as a freelancer for a localisation company.

**Relationships and Roles**:
**Internal / External Cooperation**
- Demonstrate ability to interact and cooperate with all company employees.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all support departments.

**About Wolfestone Group**

Wolfestone Group is a global multi-award-winning language service provider.

In 2021, we expanded into the USA by creating Wolfestone Group LLC. We are now looking to support this growth by bringing on board some experienced vendor managers.

At Wolfestone, we pride ourselves on fantastic career progression opportunities and high levels of staff retention. We achieve this through continuous investment in our employees and supporting staff to succeed.

**What can we offer you?**

We will invest in developing you to reach your full potential and offer you a challenging and rewarding career path in a growing industry.

**How do I apply?**

1. Shortlisted applicants will be interviewed via Microsoft Teams by Head of Operations.

It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, national