Service Engineer

2 weeks ago

Mansoura, Egypt Manufacturing Commercial Vehicles (MCV) Full time

**Company**: MCV INDUSTRY ( egypt)
- **Job Purpose**:
Responsible for following up the repairs and service maintenance of customers’ owned vehicles

**Job Duties and Responsibilities**:

- Handle the maintenance in the workshop
- Adjust the workloads of employees to match their skills and abilities
- Handle diagnoses and preliminary diagnoses on vehicles using corresponding diagnosis tools and aids
- Document diagnosis methods and processes
- Contact the customer for additional information on the malfunction
- Provide the service technicians with an accurate description of the reasons for returning the vehicle to them and assist/ guide him to solve the problem
- Contact technical support department in case of complex technical problems
- Ensure that any parts that need replacing are available in stock
- Handle the training and development of technicians in the division
- Contact the warranty department to ensure the time allowed for warranty and goodwill work is met
- Handle concluding function and quality checks to ensure the sustainability of the repair
- Handle technical products reports on vehicle faults, description of causes and measures
- Fulfill additional tasks as per job needs

**Job Skills and Abilities**:

- Very Strong interpersonal and communication skills
- Mature, Reliable, Creative and self-motivated
- Excellent command of English language
- Excellent Computer skills
- Excellent analytical thinking
- Excellent negotiation skills
- Organized, dynamic, flexible, trustful and customer oriented

**Qualifications**:

- BSC in Engineering is a must, preferable Automotive or Mechanical
- 3 - 5 years of experience

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