Head of People Services

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**

To act as a trusted advisor to the country management team, business stakeholders and HR Business Partners on all matters related to HR service delivery, such as on-boarding, off-boarding, government services, employee service management, life
- and work events, HR technology support, company policies and local regulations, among other tasks as required. Work in liaison with all businesses in Egypt and provide support and guidance. Ensure that new

**What you will do**
- Lead HR Operations by acting as a trusted advisor to the country management team on all employee matters such as payroll inputs, on
- and off-boarding, HR service management queries, insurance and government services. Managing complexities related to the country macroeconomics, HR data
- and document management regulations, etc.
- Build and develop a qualified, talented and dedicated team of people able to deliver the vision of making People Services the main point of contact for all HR related matters.
- Together with the Group Head of HR Operations, develop a strategic plan for the on-boarding and off-boarding processes, and implement to improve the overall experience for new hires
- and leavers whilst ensuring full compliance to local labour laws and Group AFG policies and guidelines.
- Ensure the Corporate Induction delivered by the People Services team is of a high quality, and that all information related to the Group, relevant policies, online self-service portals etc. are provided to the employees in an engaging way.
- Design streamlined processes for a seamless integration between Talent Acquisition and on-boarding.
- Ensure that the monthly payroll cycle is executed accurately and that it is completed within the payroll cut-off timelines. Work closely with the Group HRIS function to drive best practice and continuous improvement in the payroll area. Develop metrics as appropriate. Final settlements are carried out in a timely manner with 100% accuracy.
- Enhance the service delivery model to all Al-Futtaim’s businesses in an efficient and effective manner, to support growth, business development and expansion, focusing on a Plug & Play approach to new business.
- Deliver transactional and standard HR services in a timely manner and in line with the SLA. This includes but is not limited to areas such as on-boarding, off-boarding, government services, employee data management and information, ERP (enterprise resource management) system management, payroll, rewards and incentives.
- Coordinate with internal stakeholders, including finance, accounting, and tax, to resolve discrepancies and address issues related to financial reconciliations.
- Act as a trusted service partner to ensure customer intimacy, and guide the business stakeholders and HR Business Partners as per their requirements and best practice.
- Liaise with relevant Centres of Excellence.
- Act as change agent and facilitate change management and transition management, especially concerning scaling the business through expansion, business development and growth.
- Partnering with Group Employee Relations and the Group Head of HR Operations on ER aspects as required, an in support of the HR Business Partners. Provide guidance, fair and consistent advice as needed on local law and Al Futtaim Policies.
- Act as an advisor to business heads & HR Business Partners in order to educate them and minimise risks for the business. Ensure compliance with HR policy.
- Ensure necessary feedback is provided to the Group on company policies and procedures, to support sound business changes in the country, as well as ensuring appropriate communication and implementation through well thought through change management programmes.
- In partnership with the Group Centres of Excellence, be the custodian of all HR policies and procedures at the country level and provide fair and consistent advice to HR Business Partners and Business Heads.
- Identify policy improvements and provide recommendations to the Group for implementation. Provide solutions to employees and managers as pe