Business Transformation Sr. Lead

**Role Purpose**:
The Business Transformation Sr. Lead will be a part of the Costumer Demand and Transformation Chapter within VBTS, The Role mainly to drive process definition development and process maturity for all VBTS delivery processes by acting as Process Consultant and Advisor to all Chapters within Vodafone Business Technology Solutions (VBTS).

In scope are both existing processes owned and defined by Vodafone Business Technology Solutions organization (VBTS) but also processes that require development or adjustment within the context of new product development.

The Role will play an important role in helping to foster culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation across all Key Stages spanning from Pre-Sales to Handover to Run. (Complete end to end Sell-Build-Run Model)

Process management spans all process levels up to the level of the work instruction to High Level Delivery Journeys but also an operational focus on delivery according to the expected KPIs and targets.

The Role required deep upstanding for all aspects of Vodafone Business Technology Solutions delivery methodology and frameworks, from Product Design, to presales activities, then post sales and delivery activities, until project is handed over to transition and operations.

Robust understanding of Agile Spotify organizational Framework, with ability to integrate and blend with relevant Squads and Guilds based on the Chapter Strategic vision and business demands.

**Key Accountabilities**:
**Product Interlock**:

- Lead Product interlock activities, ensuring the design of the delivery of new products within Vodafone business portfolio is done in an Agile and lean methodology.
- Ensure that products end to end delivery life cycle will match the customer demand and expectation.
- Ensure that the new products knowledge is properly explain to all entities and risk assessment for each product is done in a proactive manner.
- Accountable for keeping the current end-to-end process for existing products is optimized and always revised with the customer feedbacks.
- Able to Lead Specialized Product Interlock Squads.
- Able to be active member in adaptability squads for new process introduction.
- Ensure that Delivery of squad outcomes is done based on the SAFe agile framework methodology

**Process Development and Design**:

- Lead benefit case analysis
- Challenge process deep-dives and business requirements.
- Facilitate senior business stakeholder relationships.
- Strong Experience in the DFSS process methodology
- Strong Hand-on Experience in the DMADV (Define, Measure, Analyze, Design, Verify) process
- Validate transformation dependencies and risks.
- Identify and document transformation dependencies.
- Deep dive analysis on business requirements.
- Production of as-is and to-be analysis.
- Responsible for enabling digital strategy delivery
- Key Accountability for identifying and driving Continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service of VBTS Delivery.

**Continuous Process Improvement**:

- Define needed process improvement initiatives and align resources
- Maintain corrective action or improvement plans
- Lead respective improvement teams
- Strong Hand-on Experience in the DIMAC (Define, Measure, Analyze, Improve, Control) process.
- Strong Hand-on Experience in Lean process Management frameworks and standards
- To work with key business stakeholders from Different Chapters, to build a business transformation environment to support an ongoing programme of change
- To lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions
- To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
- To identify trends and process variations as part of establishing a continuous improvement monitoring system
- To assist in the development and implementation of a ‘best-in-class ‘continuous improvement strategy
- Engage in Business Change Squads to ensure Process Development
- Support the definition of SLA/SOW and metrics with Quality and Performance
- Provide a Root cause analysis and narratives based on Process Review or Data Driven OutcomeProcess Monitor and Control
- Ability to setup proper control plans for the improved process
- Ability to establish the couture for adopting the culture for changes
- Ability to conduced trainings and onboarding for the new introduced process.
- Ability to plan, organize an trigger OCAP (out of control action plans) for all the improved process
- Key contact for escalation management in case of process issues or deterioration
- Maintains an active list of process improvement ideas, establishing an implementation schedule based on practicality, benefits