Service Desk Engineer

6 days ago

مصر, Egypt Centro CDX Full time

Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Desktop/laptop deployments
- Improve customer service, perception, and satisfaction
- Perform related duties as assigned by the supervisor
- Maintain compliance with all company policies and procedures

**Requirements**:

- Proven experience as a help desk engineer with a proficiency level in MAC and Windows OS.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve IT-related technical issues based on their scope of access.
- Proficiency in English, both verbal and written formats.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- BSc/BA in IT, Computer Science, or relevant field.
- English language with professional technical proficiency.
- Dispatching tickets with comprehensive input.
- At least 4-8 Years of Technical Experience
- Strong knowledge of windows and MAC
- Language Profile Intermediate - High English

**TECHNICAL SKILLS**
- Expert knowledge of MS Active directory, DNS, DHCP and Azure AD, Office 365, Exchange Online, Teams, Skype for Business Online, SharePoint Online, and OneDrive.
- Experience with Mobile Device Management and Mobile Application Management, including Intune
- Windows Activation and Licensing
- Awareness of ITIL v4
- MCSA or MCSE is preferred

**Benefits**
- Hybrid Work
- Medical Insurance
- Performance Bonus
- Private Health Insurance

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