IT Technical Support

NOC Identifying, diagnosing and resolving customers problems affecting network performance and escalate to higher level support using time based and severity criteria. **Requirements**: - Proactive monitoring, performance analysis and diagnosis of various NSP networking problems (Physical, Routing & Transmission problems). - Identifying, diagnosing and...

Technical Support Engineer1 (Connectrix Team) Delivering technology for a changing world calls for a flexible workforce. Join us to do the best work of your career and make a profound social impact as aTechnical Support Engineeron ourPrimary Storageteam inCork. Key Responsibilities - Supporting Dell Connectivity products for DELL customers across Globe -...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

Technical Support Engineer 1 (Networker Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers...

** Your next adventure at VMware is only a click away!** - At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. Job Description**: - ** The Elevator Pitch: Why will you enjoy this new opportunity?** - Are you passionate about learning and...

Solves all customers’ inquiries regarding Network issues. Provides an end-to-end ownership to all inquiries till closure. Posts resolution call to ensure customers satisfaction and close the case. Provides customers with appropriate options/right suggestions Fresh Graduate Very good English Good user of Microsoft office CCNA Background, Strong...

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Phone. - Provide technical and network problem resolution to end-users. - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - Gather...

Responsible for the Preparation of the required drawings, calculations, technical support to the projects and development of the required material submittals for ARIA technologies. - Responsible for the project management process together with inventory requirements and production delivery timely. - Responsible for Coordination between Mechanical Discipline...

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! **WHAT YOU'LL DO** -...

**About the role**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and...