Operations Executive

Company Description**
Informa PLC is a leading international events, intelligence and scholarly research group.**

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Each of our five operating divisions has a distinct focus:
**Informa Connect** aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.
**Informa Intelligence** provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge.
**Informa Markets** creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.
**Informa Tech **aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide.

Our sixth division is **Global Support**, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.

**Job Description**:
Working with the whole Operations team, the Operations Executive is responsible for providing general support to Operations in the planning and executing their allocated physical, digital and hybrid events throughout the year along with supporting the team where required onsite at the events themselves.
**Main duties & responsibilities**

Operational duties
- Ensure all preferred suppliers, venues and Show teams are kept fully up to date with show information, e.g. floorplans and exhibitor lists to an agreed frequency schedule
- Organise, produce and maintain content for exhibitor manuals, collate relevant order forms, or web links from suppliers and venues.
- Sending out timely ‘deadline form reminders’ to exhibitors and / or working closely with Customer Service team in creating the Exhibitor newsletter content.
- Schedule collection and delivery of all freight and equipment to / from the office to the various venues for shows
- Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams & official contractors
- Under the guidance of senior team members produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks incl. safety information etc.
- Support the Content team with the delivery of Digital events, webinars and conferences
- Implementation of operational sponsorship deliverables and content collection
- Create and issue PO’s upon request and update budget & invoice trackers accordingly
- Participate at events (digital and physical onsite) where requested, performing ad hoc duties as instructed by senior team members such as setting up office(s)
- Assist with post-event reporting and analysis through collation and recording of requested data
- Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable

General team support & additional areas of responsibility
- Attendance at any required meetings, minute & action taking for distribution
- Arrange travel and accommodation bookings when requested, in line with set Operations budget
- Manage expenses and invoice payments where applicable
- Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event by event basis
- Arrange internal Operations Team events and training at the request of Senior Management
- Action stationery and IT orders for the Operations Team
- Co-ordinate new starter process and inductions with Operations Managers
- Ensure all allocated operational tasks are carried out on a timely basis according to individual project plans and within deadlines.
- Ensuring you are working within the company’s H&S, Security & Sustainability guidelines at all times
- Assisting with the implementation of internal and external Service Level Agreements.
- Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team

**Qualifications**:
Essential
- Able to demonstrate a proactive approach and take initiative, anticipating needs
- Strong time management and organisational skills; can work to tight deadlines, able to prioritise and man