Quality Assurance Coordinator

**Position: Quality Control (QA)/ Business Monitoring & Competitive Advantage Coordinator**

**Position Purpose**: The purpose of this role is to assist the Business Monitoring Team in order to achieve objectives on a daily basis. The jobholder is required to help in daily tasks, according to project deadlines, with clear attention to detail and strict quality expectations.

**Duties and Responsibilities**
- Monitor all actions plan agreed internally and externally to improve the operations.
- Collaborate with faculty, staff, and other professionals to provide the best care possible.
- Coordinate with staff in the region on all internal and external audit.
- Complete all necessary clinical documentation in an accurate and timely manner.
- Ensure all services are completed according to relevant ethical and professional standards of care. Acting in accordance with relevant legislation and company Policies, Standards and Procedures
- Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to patients, families and to our clients.
- Monitor the program performance through standard KPI’s.
- Effectively assisting the Program Managers in managing the Patient Support Program(s) by liaising with hospitals, patients and other involved stakeholders.
- Working closely with the Axios staff to implement the required service(s) for the enrolled patients in the program(s)
- Preparing timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review.
- Monthly, quarterly and on-demand Client reporting
- This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program.
- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
- Attending, completing and arranging all required training to provide the service based on industry standard.
- Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs.
- Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
- Periodic meetings with Axios leadership team and head of departments to update the progress of programs performance.
- Additional duties as assigned.

**Relationships**
- Work closely with Operations teams across our business.
- Work with project team leaders as well as the related divisions of Axios.
- Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff.

**Competencies**
- Communication skills
- Problem handling
- Negotiation skills
- Initiative
- Technical skills
- Presentation skills
- Project management
- Knowledge and information sharing

Benefits of working with Axios include:

- Paying fair market value
- Annual performance-based bonus (based on role, levels, and contract)
- Premium Private health insurance
- Career progression aligned with a competency framework
- Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patient live.
- Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.

**Educational Background and Experience**
- At least 2-5 years of professional experience in the healthcare sector is ideal.
- Excellent command of both spoken and written English
- Excellent communication skills
- Excellent networking skills
- Experience in data monitoring and management is an advantage.
- Experience coordinating and handling logistics/supply chain is a plus.
- Experience in communication service management.
- In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus.

**Job Circumstances**
- The position is based in our regional office, and it requires frequent travel to hospitals, clinics, healthcare facilities and partners that may be outside your designated region.
- Flexibility in ability to travel as well as working hours is essential.