Front Desk Agent

4 days ago

مصر, Egypt Marriott International, Inc Full time

**Job Number** 22151289

**Job Category** Rooms & Guest Services Operations

**Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

  • Front Desk Manager

    2 weeks ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23043091 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position directs and works with managers and employees to...

  • Front Office Mgr

    4 days ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22131864 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility...

  • Events & Bookings Officer

    7 days ago

    مصر, Egypt AXA Egypt Full time

    Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Keep updated records and files - Take up other duties as assigned (travel arrangements, schedules...

  • Asst Mgr-front Office

    2 weeks ago

    مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22107765 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Agent-front Desk

    2 weeks ago

    مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22107518 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room,...

  • Agent-front Desk

    7 days ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22201683 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations,...

  • Front Desk Agent

    7 days ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22130937 **Job Category** Rooms & Guest Services Operations **Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations,...

  • Front Desk Agent

    1 hour ago

    مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22151289 **Job Category** Rooms & Guest Services Operations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and issuing...

  • Front Office Manager

    2 days ago

    مصر, Egypt RIXOS Full time

    Company Description At Rixos, all-inclusive is synonymous with luxury. Our unique All Inclusive - All Exclusive offering combines all-inclusive advantages with exclusive privileges. Rixos offers exceptional escapes that go beyond the imagination to open a new world of horizons for our guests. Our expertise for balancing the ultra-all-inclusive concept with...

  • Front Desk Receptionist

    1 week ago

    مصر, Egypt RIXOS Full time

    Carry out the entry and exit procedures for guests and address any problems they may have during their stay. - Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager. - Carry out the check-in and check-out procedures. 2.4 Monitor the VIP, COMP and HOUSE-USE during all stages. - Carry...