Customer Care Decision Support Bp Associate Manager
2 weeks ago
**Role Purpose**:
- Managing team supporting decision making to customer care through structured analysis of financials and non-financial data.
- Planning and forecasting : Lead & prepare customer care annual budget and quarterly rolling forecast.
- Month end closing : monthly financials to Analyse and evaluate the actual figures vs the forecast to identify impact and driving the business.
- Lead and analyse monthly and quarterly financial monitoring for company’s bad debt cost.
- Monthly performance and consolidated analysis for total customer care Opex & CAPEX to be shared with Finance, customer and EXCO team.
- Managing the Development and implementation set of procedures that insure proper control in the company spending.
- Preparation of financial models to support company to utilize its investment in the most efficient & profitable way.
- Lead & control CVM Activities fees and revenue with other operators.
**Job responsibilities**:
- Budgeting
- Performance Analysis
- Business case
- Product profitability
**Skills Required**:
Core competencies, knowledge and experience:
- Excellent communication skills.
- Strong commercial acumen.
- Strong financial background.
- People management experience
Must have technical / professional qualifications:
- Strong understanding of the business and telecommunication market.
- Strong analytical skills.
- Strong knowledge of accounting practices and procedures.
- University Degree in Accounting / Economics.
-
Regional Manager, Decision Systems and Credit
2 weeks ago
القاهرة, Egypt HSBC Full time-Job description **Why join us?** To governs and oversees decision (credit) systems and credit bureau related Risks across the MENAT region. Leads the identification, assessment and monitoring of risks stemming from change management, process design and its associated downstream impacts. Creates and assesses policy, conducts testing and independent...
-
Customer Support Associate
4 days ago
القاهرة, Egypt Kotn Full timeAt Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for...
-
القاهرة, Egypt Fixed Solutions Full timeThe Technical Support Representative will play a crucial role in providing technical assistance and support to customers with a primary focus on technical and billing inquiries. This role involves troubleshooting. Technical issues, ensuring customer satisfaction, and effectively communicating with both technical and non-technical...
-
Customer & Patient Care Manager (Call Centre &
2 weeks ago
القاهرة, Egypt Yalent Full time**About AllCare**: At AllCare, we provide personalized primary care delivered directly to facilities across California. Our dedicated concierge service simplifies medical coordination, allowing care teams to focus on what matters most—caring for their residents. We are committed to improving patient experiences and outcomes through seamless scheduling,...
-
Customer Care Advisor
2 weeks ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: We are looking for a Customer Care Representative who will be able to accept ownership for effectively answering our customers’ inquiries; keeping customer satisfaction at the core of every decision and behavior. You will be working from Egypt, supporting our Vodafone customers based in the UK. **We offer...** - Global exposure in an...
-
Customer Care Coordinator Job
6 days ago
القاهرة, Egypt Ethics HR Full timeCustomer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk. **Requirements**: - Bachelor Degree from a reputable university. - 1 - 2 years of relevant experience preferably in customer service related role. - Experience in medical center, customer service or related experience in...
-
Customer Service Associate
2 weeks ago
القاهرة, Egypt Souq.com for E-Commerce LLC Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Strong communication skills in [English & Arabic] (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our...
-
Vodafone Egypt- Customer Care Advisor
2 days ago
القاهرة, Egypt Vodafone Full time**Job Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure...
-
Customer Care Agent
2 weeks ago
القاهرة, Egypt Teleperformance Full time**We are Hiring Customer Care Agents at Teleperformance Egypt!** (English Accounts) - **Key Responsibilities**:_ - Responding to customer inquiries via phone and providing accurate information. - Maintaining a deep understanding of the company’s products and services to assist customers, Resolving their inquiries and concerns effectively. - Documenting...
-
Associate Customer Success Manager
6 days ago
القاهرة, Egypt LSEG (London Stock Exchange Group) Full timeWE ARE LOOKING FOR A NEW TEAM MEMBER IN CAIRO! JOIN US! An Associate Customer Success Manager (ACSM) plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing mentorship throughout the customer journey. Equal parts trusted advisor and product guide, the...