IT Specialist

**IT specialist** **Job Requirements and Minimum Qualifications**: * 2+ years hands-on IT or Data Center with experience in UPS Installation. - Experience in APC UPS installation and error diagnosis is a must. - Strong Computer Skills and UPS experience with the Ability to Troubleshoot and Diagnose Problems. - Familiarity with both Laptops and Servers and Software. - Experience with Network Repairs and Analysis. - Good Customer Service Skills. - Ability to Communicate Effectively to help employees fix their issues. - Good English skills. **Main Tasks** - Perform routine maintenance or standard repairs and diagnose to ( UPS ) specially APC UPS "is a must" - Hardware Installation in the rack "Servers, Storage, UPS, Tape autoloader, switches" - Rack and stack "Cable management, labeling" - Perform servers firmware upgrade. *Ability to open tickets with Vendors for any Hardware issues. - Help other staff members on troubleshooting and diagnosing problems. - Perform in-site and Remote Hands services for Customers including; Hardware Installation, Cable Management and Customer Equipment troubleshooting/reboots. - Install and configure Printers and Scanners. - Resolving network and Monitoring internet issues. - Following up with users to ensure full resolution of issues. *Good Knowledge in LAN and WAN Administration. - Good Knowledge in Domain Network Administration, Users Permissions, Profiles, DHCP, and DNS