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Cards Assistant Product Manager

2 weeks ago

Gîza, Egypt EGBank Full time

**JOB PURPOSE**

Responsible for implementing the overall retail lending strategy, annual plan to achieve sales target, revenue figures, and assist in the E2E product development life-cycle.
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**:

- Develop and analyze key financial and performance metrics to monitor engagement and vendor performance and report to the line manager.
- Assist in setting up the tactical spend/activation campaigns and objectives within the department as guided from the cards business head.
- Optimize new acquisitions opportunities by managing the website leads process with distribution channels and reporting penetration ratios to management on a regular basis.
- Review credit and debit cards policies and procedures and amend if required after obtaining the relevant committee approvals.
- Review the website debit and credit cards contents (Products, features, Offers and campaigns) work closely with communication department to keep information constantly updated.
- Design all related campaigns and features SMS wording and secure all required approvals from compliance, communication, relevant segment, Ops risk and legal.
- Design and update all related cards documentation (Application, risk related docs etc).
- Responsible for conducting periodic Cards market scan (include competitors pricings, features and campaigns) and sharing with distribution channels and head of cards.
- Respond to all credit and debit related inquiries from sales channels and call center and resolve all related complaints in a timely manner.
- Participate in customers seasonal spend campaigns and follow up on results of customer penetration ratios and report results on campaign effectiveness to head of cards.
- Participate in developing attractive and useful sales material to support product knowledge and training.
- Ensure full compliance and adherence to policies, procedures, regulatory/internal regulations, related to any transactions executed.
- **KEY PERFORMANCE INDICATORS (KPIs)**:

- Ensure resolving customer complaints in a timely manner.
- Deliver required tasks related to cards products within the set time frame.