Principal Engineer, Technical Support

Principal Engineer - Hyper-Converged and Cloud Solutions At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Principal Engineer on our Hyper-Converged and Cloud Solutions team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Principal Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. You will: - Maintain a closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status." - Be responsible for sharing all acquired knowledge concerning problem resolutions; leads efforts in facilitating problem re-creation and failure analysis systems level issues. - Contribute to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills. - Assist junior engineers on complex cases and elevated engagements. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements - 8-12 years of relevant experience or equivalent combination of education and work experience (Undergraduate degree and 4-6 years relevant experience or Graduate degree and 2 -4 years relevant experience). - Strong working knowledge of VMWare products such as (vSAN, vSphere, VCF, NSX, vRealize) - Proven track record of multi-tasking keeping deliverables on target - Proven Mastery Installing, Configuring and Troubleshooting: - Server Hardware and Operating Systems - Systems Management technology - Server Virtualization technology Desirable Requirements. - Certifications Dell; DCA,DCS-CA, DCE-CA; Cisco; CCNA/CCIE, VMware; VCP,VCAP, Red Hat; RHCSA, RHCE - Enterprise Networking (Cisco) & Unix/Linux (RedHat, Ubuntu etc.) Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. Application closing date: 30th of May