Cloud Consultant, Senior

5 days ago

مصر, Egypt Infor Full time

**General information**:

- Country
Egypt- City
Giza- Department
Software as a Service- Job ID
34868**Description & Requirements**:
Infor Managed Services (IMS) team in Egypt is looking for Consultants with in-depth knowledge in one of more of the following industries: Financial, Manufacturing, Distribution, Food and Beverage, Fashion and/or Equipment Service and Rental (ESM&R), Supply Chain Management. If hired, you will be responsible for ensuring world class managed services support for IMS clients worldwide

**A Day in The Life Typically Includes**:

- Responsiveness to close customer requests/Incidents.
- Take preventive actions to avoid issues recurrence.
- Completing timesheets on timely manner.
- Comply with processes set by Service Operations Managers per contract.
- Complete all mandatory trainings on time.
- Coach, Mentor and support newcomers, early talents and interns.
- Help in transforming essential skills, technology and Industry knowledge.
- Participate in IMS initiatives.
- Actively helping with enhancements and adopting new tools.

**What You Will Need**:

- BSC of Business Informatics / Accounting / Engineering / Computer science.
- Strong business process understanding
- Familiarity on remote support models
- Knowledgeable in process analysis, design and documentation
- Excellent communication, presentation, organizational and planning skills
- Must be collaborative to work as a team member and as a liaison with customers
- Flexible to work on US, EMEA and/or APAC shifts when needed

**What Will Put You Ahead?**
- Experience with Infor M3 or any other ERP.

**_About Infor_**
- Infor is a global leader in business cloud software products for companies in industry specific markets.
- Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
- Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
-

**Infor Values**:

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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