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Amazon Business Customer Service Associate
2 weeks ago
**DESCRIPTION**:
**ABCS: German Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our Amazon Business Customer Service team plays a vital role in supporting our registered business customers. Here, you'll be part of a specialized team that understands the unique needs of business customers. We encourage you to bring your professional expertise and solution-oriented mindset to every interaction, helping businesses maximize their Amazon experience and operate more efficiently.
**What will you do as an Amazon Business CS Associate?**
You'll be the first point of contact for our registered business customers, providing specialized support that helps their businesses run smoothly with Amazon. In this role, you will:
- Guide business customers through account setup and management
- Process inquiries about invoices, shipments, and product concerns
- Assist with business-specific features and account configurations
- Use specialized B2B tools to resolve customer inquiries
- Collaborate with partner departments for complex business solutions
- Share customer feedback to improve business customer experience
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date
**BASIC QUALIFICATIONS**:
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Availability for mandatory training (40-hour weeks, no vacation during training period)
- Strong communication skills in German (both written and oral fluency)
- Ability to communicate with a wide range of stakeholders (your peers and leaders)
- Experience working with a computer
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
- The availability to work varying shifts from Monday to Sunday on rotational operating hours
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer several benefits, including:
- Medical insurance
- Social Insurance
- Transportation: We will continue to provide night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop-off points every 30 min:
- Gas station beside bloom bank
- Downtown Street
If successful, we will contact you about next steps
- Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build._
