Guest Relations Agent

10 hours ago

مصر, Egypt Marriott Worldwide Full time

**Job Number** 22112796 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Set up accurate accounts for each guest upon check-in according to their requirements. Assign room according to guest request and preferences whenever possible. Ask for and enter Marriott Rewards information; sign guests up for Marriott Rewards. Verify and adjust billing for guests. Block rooms in the computer and identify designated requirements and requests. Communicate guest and employee messages by printing and arranging for delivery. Run and check daily reports/contingency lists. Identify and explain room features to guests. Supply guests with directions and property information. Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up with guest regarding satisfaction with guest-related issues. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. - Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

  • Guest Relations Agent

    2 weeks ago

    مصر, Egypt IHG Full time

    **About us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...

  • Guest Relations Agent

    2 weeks ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23193586 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Relations Agent

    2 weeks ago

    مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22154427 **Job Category** Rooms & Guest Services Operations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities, services,...

  • Agent-guest Relations

    2 weeks ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23073066 **Job Category** Rooms & Guest Services Operations **Location** Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property...

  • Guest Experience Expert guest Relations Agent

    2 weeks ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22188868 **Job Category** Rooms & Guest Services Operations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    4 days ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24072672 **Job Category** Rooms & Guest Services Operations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    1 week ago

    مصر, Egypt Marriott International, Inc Full time

    Job Number 23017102 Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...

  • Guest Relation Manager

    1 week ago

    مصر, Egypt MOVENPICK Full time

    **Guest Relation Manager** - Our Vision, we make moments Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An...

  • Guest Relations Agent Local/expat

    1 week ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23092060 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Relations Manager

    6 days ago

    مصر, Egypt RIXOS Full time

    **Company Description** Nestled between the intense turquoise waters of the Red Sea and the endless pristine sandy beach is the Rixos Premium Magawish. The cosmopolitan resort of Hurghada is a paradise for diving and water sport enthusiasts alike. With its Surf and Diving Club, the hotel is the perfect destination for anyone looking to explore the underwater...